Trouble ticket

What is a trouble ticket?

A trouble ticket literally means a request for assistance, traced by a computer support service management system. It can be also called issue tracking system, trouble ticket system or support ticket.

It is a computer system that manages and registers lists of requests for assistance or problems, organized according to the needs of the service provider. Trouble ticket system is often linked to a database that contains customer information, products and solution to common problems.

When you receive a new request, tickets are created or open and the goal is to close or fix them, providing the solution to the reported problem.