What is a trouble ticket?
A trouble ticket literally means a request for assistance, traced by a computer support service management system. It can be also called issue tracking system, trouble ticket system or support ticket.
It is a computer system that manages and registers lists of requests for assistance or problems, organized according to the needs of the service provider. Trouble ticket system is often linked to a database that contains customer information, products and solution to common problems.
When you receive a new request, tickets are created or open and the goal is to close or fix them, providing the solution to the reported problem.
Frequently asked questions
What is a trouble ticket?
What are the types of trouble tickets?
Trouble tickets may concern questions about products or services before making a purchase, submitting a complaint after a purchase, reporting a defect in a product or service used by the customer.
Can LiveAgent be considered a trouble ticket system?
LiveAgent can be considered a bug reporting system. It allows agents to manage requests, support clients in their problems and automate their work.
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