Robo dialer

What is a robo dialer?

A robo dialer is a software system that allows making simultaneous calls and sending pre-recorded messages to a large number of people at the same time. A robo dialer tool automatically dials a list of contacts from a database and plays voice messages when the call is picked up by a live person on the other end. This automatic dialer system can also detect when the call is answered by a voicemail service or answering machine and deliver an alternative message.

Robo dialers can be configured to play either a recorded voice message or a text-to-speech message generated by the system out of your text. These messages can also be personalized based on the available customer information. Some other common features of this automatic dial system include real-time reporting and detailed call logs, IVR integration, scheduling and customizing call campaigns, changing dialer frequency, etc.

During the past years robocalls have been widely used for illegal purposes by scammers. E.g., around 48 billion robocalls were made in 2018 to U.S. mobile phone users, while scams made up an estimated 40 percent of all robocalls, according to YouMail, a robocall management company. Which is why robocalls have gained a bad reputation and are often being associated with scam calls. Despite that, 60% of robocalls are legitimate and are used by many organizations and businesses across various industries, such as telecom, banking, pharmacy, education, politics, as well as charities and non-profits.

Robocall service can streamline the process whenever you need to broadcast your message to a large number of people and update them with key information about your service or alert them during emergency. With robocalls that can be done in a quick and cost-efficient way. The service is capable of delivering your message in seconds, which is especially helpful in cases when speed is a critical factor. Robocall service is also commonly used for running phone surveys and collecting customer feedback.

Frequently asked questions

What is the difference between a robocall and a recorded message?

Robocalls are automated phone calls initiated by a robo dialing software system to reach a large audience and update them with critical information. Once a connection is established, the system then broadcasts a recorded message to the recipient instead of connecting the call to a live agent.

What is robo dialing?

Robo dialing or robo calling service can automatically deliver pre-recorded messages to thousands of people simultaneously. It is done by using robo dialers, software systems that dial the required numbers from pre-loaded contact lists and play recorded voice messages instead of an actual live agent speaking whenever the call is answered by a recipient. Despite the controversies about the misuse of robo dialers by scammers, the robo dialing service is used in a legitimate way by businesses and organizations in different industries, in cases like appointment reminders, critical alert updates, public-service announcement, etc.

Is robo dialer part of LiveAgent?

LiveAgent’s contact center software solution currently doesn’t support robo dialing. However, it comes with a variety of features including both inbound call center and outbound call center capabilities allowing businesses to proactively reach out to their customers and prospects through the click-to-call functionality.

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