What is a custom status?
Opened, resolved, new, closed…These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.
Frequently asked questions
What is custom status?
Custom status is a specially created status that accurately reflects the status of your ticket. It allows you to fit into the customer service process in a given company. Standard statuses are open, resolved, new, closed.
How can I check a custom status?
You can view custom statuses under individual tickets in the agent panel.
Can I edit custom statuses in LiveAgent?
No, unfortunately, we don’t offer this functionality.