Opened, resolved, new, closed…These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.
Custom status is a specially created status that accurately reflects the status of your ticket. It allows you to precisely fit into the customer service process in a given company. Standard statuses are open, resolved, new, closed.
You can view custom statuses under individual tickets in the agent panel.
No, unfortunately, we don’t offer this functionality.
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