Opened, resolved, new, closed…These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.
Custom status is a specially created status that accurately reflects the status of your ticket. It allows you to precisely fit into the customer service process in a given company. Standard statuses are open, resolved, new, closed.
You check the custom status exactly the same way as the standard statuses. They are available for individual tickets in the agent panel in LiveAgent.
You can edit the custom status in the LiveAgent panel if you have the appropriate permissions. This is the same as editing the standard status in LiveAgent.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.