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Custom status

What is a custom status?

Opened, resolved, new, closed…These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.

Custom status

FAQ

What is custom status?

Custom status is a specially created status that accurately reflects the status of your ticket. It allows you to precisely fit into the customer service process in a given company. Standard statuses are open, resolved, new, closed.

How to check custom status?

You check the custom status exactly the same way as the standard statuses. They are available for individual tickets in the agent panel in LiveAgent.

Can I edit custom status in LiveAgent?

You can edit the custom status in the LiveAgent panel if you have the appropriate permissions. This is the same as editing the standard status in LiveAgent.

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