What is a custom status?
Opened, resolved, new, closed…These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.
Frequently Asked Questions
What is custom status?
Custom status is a specially created status that accurately reflects the status of your ticket. It allows you to fit into the customer service process in a given company. Standard statuses are open, resolved, new, closed.
How can I check a custom status?
You can view custom statuses under individual tickets in the agent panel.
Can I edit custom statuses in LiveAgent?
No, unfortunately, we don’t offer this functionality.
Expert note
<p>Custom statuses can greatly improve customer service workflows, providing agents with important context and helping to ensure timely resolution of issues.</p>
The text provides information about LiveAgent, a customer service software company. It includes details about their services, awards and partnerships, as well as a glossary and other resources. The text also offers contact information for sales and support, and encourages sign-up for a free trial. LiveAgent is currently building a dashboard for new customers. The website uses cookies, and offers a variety of communication channels for customer contact.
LiveAgent is a customer service solution that saves time and improves communication. It offers various features and is cost-effective, making it a recommended choice for businesses. It helps organize and categorize customer inquiries effectively. LiveAgent also provides customizable ticket fields for better service and customer satisfaction.
