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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Custom status

What is a custom status?

Opened, resolved, new, closed…These are a default ticket statuses, that reflect a stage of ticket resolving. These statuses are visible for customers and customer representatives. Companies are not the same and they have a different processes. So, in some cases, companies need a special ticket status.

Custom status

FAQ

What is custom status?

Custom status is a specially created status that accurately reflects the status of your ticket. It allows you to precisely fit into the customer service process in a given company. Standard statuses are open, resolved, new, closed.

How can I check a custom status?

You can view custom statuses under individual tickets in the agent panel.

Can I edit custom statuses in LiveAgent?

No, unfortunately, we don’t offer this functionality.

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