SLA is an acronym for Service Level Agreement.
A company can define Service Level Agreement policies so that their users can better monitor their service level performance and meet a company’s service level goals. Service Level Agreements, or SLAs, are typically agreed between companies and their business customers.
SLA usually defines the time in which a ticket has to be replied to or completely resolved. If company doesn’t comply with their SLA policies, SLA violations occur. Often, they have to undergo penalties associated with SLA Violations, because many companies, especially large business and enterprise, have their Service Level Agreements in writing.
SLAs in LiveAgent work as a combination of SLA Levels and SLA Rules..
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.