CRON job

What is a CRON job?

Cron jobs help you schedule and run certain tasks on your server. Cron jobs are used to automating tasks that run on the background periodically, e.g. in web applications like LiveAgent. Cron is a time-based task or job organizer in operating systems based on Unix (Mac OS, Linux, FreeOSBD etc.). These scheduled jobs or tasks are referred to as Cron Jobs.There are various circumstances when an online app may need certain task to run habitually. For example, Send emails in bulk or fetch data.

Syntax

Here is a simple cron job:

*/5 * * * * /usr/bin/php /www/virtual/username/cron.php > /dev/null 2>&1

Frequently asked questions

What are CRON jobs?

Cron Job is a command that is used to schedule jobs to be executed in the future. Most often it is used to schedule tasks to be performed periodically, such as notifications every Monday at 12.00.

What are CRON jobs used for?

Cron Jobs can be used if you have a site where accounts have expiration dates. The Cron can then be programmed to automatically deactivate or delete account data. Another functionality may be the mass sending of daily e-mails. You can also use Cron Jobs to check the content of your website. Cron Jobs then allows you to find broken links.

Can you set CRON jobs in LiveAgent?

Cron jobs can be set in LiveAgent. To do this, open the Cron Tasks desktop and click the "Cron Task" button. Then set the cron run interval and copy the Cron Job URL. In the "URL to connect" field enter: http://www.example.com/scripts/jobs.php. Next, select the frequency of cron jobs. After clicking "Create Cron Job" everything is set up.

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Expert note

CRON jobs are valuable tools for automating tasks and improving efficiency in customer service management. Their scheduling capabilities allow for timely and consistent execution of important tasks.

Andrej Saxon
Andrej Saxon
Sales manager
Customer satisfaction is the most important thing for many companies. CRM is mainly devoted to crowded markets, where customer satisfaction is in the first place.

CRM services

CRM services are essential for companies of all sizes as they improve team efficiency and profitability by storing customer and business data in one place. CRM software allows businesses to manage and analyze customer interactions and automate tasks, which leads to better customer service, increased sales, and improved collaboration within companies. LiveAgent is an example of a powerful CRM software that offers various features, including multichannel communication, third-party integrations, reporting, and customization. The platform also provides built-in CRM software that allows for storing, analyzing, and using customer data for developing a loyal customer base.

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CRM software

CRM software is designed to manage and analyze customer interactions, store customer information, and improve customer relationships. It can benefit businesses of all sizes and types, such as small businesses, e-commerce businesses, B2B companies, and nonprofit organizations. CRM systems automate tasks, collect and analyze customer data, and provide better knowledge of customers. They can increase productivity, improve collaboration within companies, and provide better customer service. Key features of CRM software include contact management, lead management, sales management, and marketing automation. By implementing CRM software, businesses can increase sales, improve customer retention, and build long-term relationships with their customers.

Store customer data and keep information in your tickets with Ticket/Customer Insights (CRM). That way, you can be always prepared and knowledgeable.

Ticket/Customer insights (CRM)

CRM software stores important information about customers, including contact information, past purchases, communications, and specific details about their interactions with a business. Custom ticket and customer fields can be used to disclose more information and improve the customer experience. LiveAgent’s built-in CRM integrates with platforms like Shopify and offers customizable fields for users. Having a CRM can improve customer satisfaction and retention, identify high-value clients, personalize marketing and sales messages, and increase sales and efficiency. LiveAgent offers over 40 third-party integrations and knowledge resources for users.

Store customer data and keep information in your tickets with Ticket/Customer Insights (CRM). That way, you can be always prepared and knowledgeable.

Ticket/Customer insights (CRM)

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