What is a Tel Link protocol?
Tel-link protocols are used for setting up calling options online (click-to-call). By using a tel-link protocol a phone number call link is created on a website, usually in a form of a text link, button or image. By clicking on this link, customers can start a direct phone call connected to a phone number of your choice. Most modern web browsers support automatic number detection, so phone numbers get automatically turned into links. Sometimes you might want to do it by yourself.
Customers do not need to download software other than standard plugins, such as Flash. This removes concerns about downloading harmful software, such as malware or spyware. A lot of click-to-call technology is a clientless web-to-phone service, which means the call takes place outside the user’s computer.
Providing customers with a click to call option is a valuable option since it allows customers to communicate directly with your agents.
How do you hyperlink a phone number?
It’s simple. Copy the code below to your website and replace the phone number between the quotation marks with your own.
After you save the changes, you should see your phone number hyperlinked on your website. After your customers click on the link a phone communication between them and your agent is set up.
<a href="tel:1-234-567-1111">1-234-567-1111</a>
<a href="tel:1-234-567-1111">Click to Call</a>Would you like to improve your business even more?
Embedding a telephone link into your website is a great start for gaining loyal customers. However, if you would like to create an efficient and effective customer service to increase your revenue and gain a competitive advantage, try out a help desk solution. The best help desk software includes Emails, Calls, Live Chat, Forums, KnowledgeBase, Social media customer inquiries, and more!
If you would like to learn more, check out LiveAgent – Features right now.
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Frequently Asked Questions
What is a Tel Link?
Tel link is a telephone link used on websites. Simply said, it makes your phone number clickable. Therefore, whenever the customer wants to contact you, he/she can click on the link and connect with your customer support right away.
How do you add a telephone link in HTML?
Simply, customize/replace the phone number and the text you would like your customers to see on your website in the following HTML telephone link template:1-234-567-1111 Click to Call
How do you add a telephone link in HTML?
Simply, customize/replace the phone number and the text you would like your customers to see on your website in the following HTML telephone link template:1-234-567-1111 Click to Call
Should I put my mobile phone number on my website?
Tel Link is a beneficial addition to any website/business looking to provide better customer service/support. The benefits usually include improved customer satisfaction and customer relationships. Moreover, it can increase your sales or, in general, conversions.
Expert note
Tel link protocol allows for click-to-call options on websites, improving customer service and reducing barriers to communication.
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Phone calls continue to be a crucial part of customer service – this is why
Phone calls are still preferred by 76% of customers for support. They are effective for urgent matters and complex issues. Not everyone is tech-savvy and phone interactions are personal. Running a well-functioning call center with the right tools is crucial. Implementing a call center software like LiveAgent can enhance customer service capabilities. Make good use of existing channels and focus on friendly and knowledgeable support representatives. Compare LiveAgent's call center price with competitors.
VoIP dialers use the internet to make outbound voice calls, increasing connectivity and productivity for call centers. They offer various types of dialers, such as predictive, power, preview, robo, and progressive, for different needs. VoIP dialers automate the dialing process, filter out non-connected calls, and reduce waiting times, improving agent performance and reducing labor costs. While LiveAgent's call center software supports outbound calling, it currently does not support VoIP dialing. However, agents can still make outbound calls using the click-to-call capability.
