What is a Host mapping?
Host mapping is a process of mapping your default domain URL to a URL of another domain. This way the URL can include your company's name.
Your address is by default a LiveAgent subdomain. With host mapping it can be changed to a subdomain of your own domain. This modification has to be approved by your domain provider.
For example your default support page URL address may be support.companyname.ladesk.com. Host mapping allows you to make the URL support.companyname.com.
Learn more about Host mapping.