Host mapping

Your address is by default a LiveAgent subdomain. With host mapping it can be changed to a subdomain of your own domain. This modification has to be approved by your domain provider.

For example your default support page URL address may be support.companyname.ladesk.com. Host mapping allows you to make the URL support.companyname.com.

Learn more about Host mapping.

Host mapping, at its core, involves the process of directing a domain name to a server’s IP address. This allows a domain name to be associated with a specific web server, enabling users to access websites using easy-to-remember domain names rather than numerical IP addresses. Host mapping is a fundamental aspect of the Domain Name System (DNS), which acts as the internet’s phone book, translating human-friendly domain names into machine-readable IP addresses.

Host mapping can also involve changing the URL of your help center by mapping a subdomain of your own domain to your default address. This feature allows companies to customize their URLs to reflect their brand identity, which is particularly valuable for maintaining a professional appearance and ensuring brand consistency.

Types of Host Mapping

• A Records: These are DNS records that map domain names to IPv4 addresses, specifying the IP address of a host.
• CNAME Records: These records alias one domain name to another, allowing multiple domain names to point to the same IP address.
• URL Redirects: This involves redirecting a domain name to a different URL, often used in website migrations or rebranding.