What is a host mapping?
Host mapping is a process of mapping your default domain URL to a URL of another domain. This way the URL can include your company’s name.
Your address is by default a LiveAgent subdomain. With host mapping it can be changed to a subdomain of your own domain. This modification has to be approved by your domain provider.
For example your default support page URL address may be support.companyname.ladesk.com. Host mapping allows you to make the URL support.companyname.com.
Learn more about Host mapping.
Frequently asked questions
What is host mapping?
Host Mapping is a process that allows you to map a default domain URL to a URL for another domain. This allows the URL to contain your company name. For example, the default support page URL might be help.companyname.helpdesk.com. Host mapping creates the URL support.companyname.com.
What is the role of host mapping?
Host mapping allows for better quality of the link that is being shared. It is easier to remember and also looks more professional. Thanks to this, customer service will be perceived at an even higher level.
Can you check host mapping in LiveAgent?
You can check host mapping in LiveAgent. You can do everything in the LiveAgent panel. Just enter "Configuration", then click "System" and "Domain Settings" and there you can insert your custom domain. This allows all agents to use the custom domain.
Expert note
Host mapping is a crucial tool for businesses that rely on multiple domains. It enables efficient routing of customer inquiries to the appropriate department, allowing for quicker resolution and improved overall customer satisfaction.
LiveAgent is a customer service software that offers helpdesk channels, integrations, and 24/7 customer service. The software prevents multiple agents from working on the same ticket, optimizing efficiency with Agent Collision Detection. It also provides email notifications and resources. A free 14-day trial is available for interested users, and Pure Chat users can switch to LiveAgent with its fully featured customer support solution. LiveAgent also offers business/industry benefits and support through various channels.
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LiveAgent is a customer service software that empowers agents to provide better and faster support resulting in higher customer satisfaction. The software offers various features including data migration, system status, tour and pricing. LiveAgent also integrates with other applications, has an academy, and provides typing tests. The website uses cookies to improve the user experience and offers a one-on-one demo for interested businesses.
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