What is a staff agent?
Staff agent is a member of the customer service team with less privileges than a supervisor, team leader or a manager who are appointed to the Admin role. Typically, a staff agent has the Agent role which allows her/him to solve and transfer tickets, have access to specified departments and do only minor configurations.
Learn more about Agents in LiveAgent.
Frequently Asked Questions
Who is a staff agent?
A staff agent is an agent who is a member of the customer service team who has less authority than his supervisor, leader, or manager. His tasks include, first of all, direct customer service and efficient problem solving.
What permissions does a staff agent have?
The staff agent has agent rights, i.e. access to all tickets assigned to him or groups of tickets that are made available to him. He can fully handle tickets and implement related activities, has access to specific departments and performs minor configurations.
Can you set a staff agent in LiveAgent?
In LiveAgent, you can set an agent role that is intended for staff agents. It enables the execution of tasks related to the agent and handling requests.
A staff agent is a customer service team member with less authority than a manager or supervisor, typically with the Agent role. They handle direct customer service and can perform minor configurations.
LiveAgent offers customer service software with features like personalized support and AI-powered email ticketing. It allows businesses to communicate in real-time with customers through customized chat apps.
LiveAgent is a versatile help desk software that offers live chat support, customer portals, and integration with various communication channels.
A software agent is a computer program that acts on behalf of a user or another program, used for simulation and regulatory mechanisms. It can be used in LiveAgent to improve customer support.
An agent role in a help desk system assigns privileges and responsibilities to customer support agents. LiveAgent offers three main roles: agent, admin, and owner, each with its own set of privileges. Assigning roles can optimize productivity and improve customer service.