Staff agent

What is a staff agent?

Staff agent is a member of the customer service team with less privileges than a supervisor, team leader or a manager who are appointed to the Admin role. Typically, a staff agent has the Agent role which allows her/him to solve and transfer tickets, have access to specified departments and do only minor configurations.

Learn more about Agents in LiveAgent.

Frequently asked questions

Who is a staff agent?

A staff agent is an agent who is a member of the customer service team who has less authority than his supervisor, leader, or manager. His tasks include, first of all, direct customer service and efficient problem solving.

What permissions does a staff agent have?

The staff agent has agent rights, i.e. access to all tickets assigned to him or groups of tickets that are made available to him. He can fully handle tickets and implement related activities, has access to specific departments and performs minor configurations.

Can you set a staff agent in LiveAgent?

In LiveAgent, you can set an agent role that is intended for staff agents. It enables the execution of tasks related to the agent and handling requests.

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