Let’s be real for a moment. A customer service job can leave you emotionally and physically exhausted. Add lower wages, and you are now considered a true customer service fighter.
Being a customer support agent is not an easy job, even when mastered. However, every day is a new opportunity to learn since you can encounter a new situation/challenge at any minute.
Sometimes it might feel like the customers forget that customer reps are people too. We understand that you are mad, frustrated, but we want to help you.
I mean, there are certain situations when you just want to scream, and motivating yourself to be calm is the real challenge!
If you are a customer rep searching for customer service memes because you had a difficult day, we get it. However, we would like to show another perspective of the customer service memes. Although they might be funny at the moment, there is a way to learn from each situation/customer service meme.
As a result, we would like to demonstrate how to appropriately handle each situation in the 3 bad customer service memes below.
Here is a pretty reoccurring situation where the customer is not aware of certain information. Fine prints can be a cause of frustration for both parties. But, try to put yourself in your customer’s shoes. How would you feel? You might feel doubt, mistrust, and overall shadiness towards the company. Remember, customer empathy still belongs to the most important skills of an awesome customer service agent.
Always try to consider the customer’s feelings at the moment. More importantly, remember that your job is to deescalate the situation and not make the customer even more furious. Here are our few tips on how to deescalate the situation;
First of all, take a deep breath, and understand that the situation is not personal. The next step is to listen, let the customer tell you everything, and do not interrupt them. As a result, it will help you understand the situation better, or at least the customer will feel heard. Sometimes all it takes is to listen intently and say sorry. Make sure you acknowledge the problem and follow up with advice or a solution. If possible, provide more options as solutions to come up with the best solution for your customer’s needs.
The best way to approach this situation is by understanding the customer. Do not use jargon or technical terms to show your expertise, rather adopt the language accordingly for every customer. However, if you need to use certain terminology, make sure you define it first. Do not make assumptions.
Again, you need to understand that not everybody has the same background as people around you. Thus, ask questions and define what needs to be explained. In addition, if you need to explain a complex matter, make sure you divide the topic into a few little chunks and mention only the relevant information for the customer.
Kindness goes a long way in many difficult situations. Take these bad customer service memes as a motivation to be better every day. But if you make an occasional mistake, laugh it off and strive to do better the next time.
Did you know that losing enthusiasm for your job can be a sign of burnout?
If you are a manager trying to prevent this, consider a help desk solution with gamification to motivate your agents daily.Learn more
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