Chat tool

What is a chat tool?

Chat tools are often browser-based and enable users to start chatting with other users in real-time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced chat tools enable users to share screens and even voice and video calls.

How can you use a chat tool?

Tons of companies utilize chat tools on their websites to make themselves more accessible to customers. By adding a chat widget onto your website, your company will be able to receive feedback and questions from website visitors and customers.

LiveAgent-chat tool

Why should you use a live chat tool?

Utilizing such a tool is the most cost-effective way of converting a website visitor into a paying customer. By answering your potential customer’s questions in a timely manner, you’re significantly decreasing the chance of them switching over to the competition. In addition to that, it’s an easy and efficient way of contacting people around the world. Your customers can be in a completely different part of the world, and contact you with ease.

What other functions do chat tools have?

Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced chat tools found in software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations and even track website visitors. Utilizing these advanced features enables agents to collect additional information from website visitors, which helps agents answer their customer queries more efficiently.

How can you make a chat tool?

To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.

Read an in-depth guide to create a Live chat button in LiveAgent.

What is Live Chat Software?

Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time and converts your live chat conversations into tickets, that are stored inside a Universal inbox.

If you would like to learn more, read Live Agent – Live Chat Software.

Other features of LiveAgent:

  • Ticketing
  • Rules & SLAs
  • CRM
  • Canned messages & Predefined answers
  • Knowledge Base
  • IVR

Find out more about all LiveAgent – Features.

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