Chat Tool (Explained)

What is a chat tool?

Chat tools are often browser-based and enable users to start chatting with other users in real-time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.

How can you use a chat tool?

Tons of companies utilize live chat tools on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers.

Why should you use a live chat tool?

Utilizing such a tool is the most cost-effective way of converting a website visitor into a paying customer. By answering your potential customer’s questions in a timely manner, you’re significantly decreasing the chance of them switching over to the competition. In addition to that, it’s an easy and efficient way of contacting people around the world. Your customers can be in a completely different part of the world, and contact you with ease.

What other functions do website chat tools have?

Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors.

Utilizing these advanced features enables agents to collect additional information from website visitors, which helps agents answer their customer queries more efficiently.

LiveAgent’s Live Chat features:

Current URL of live chat visitor
Chat window docking
Max queue length
Proactive chat invitations

Chat embedded tracking
Real-time typing view
Chat distribution
Internal chat

Chat history
Online visitors
Chat overview

How can you make a chat tool?

To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.

LiveAgent-create-chat-tool-step1 — LiveAgent – Create a chat button

Chat button gallery — LiveAgent – Create a chat button

Read an in-depth guide to create a Live chat button in LiveAgent.

What is live chat software?

Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time and converts your live chat conversations into tickets, that are stored inside a Universal inbox.

If you would like to learn more, read Live Agent – Live Chat Software.

Chat tool LiveAgent — LiveAgent – All tickets -Universal inbox

Other essential features of LiveAgent:

Ticketing
Rules & SLAs
CRM
Canned messages & Predefined answers
Knowledge Base
IVR

Find out more about all LiveAgent – Features.

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FAQ

What is a chat tool?

Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.

Does LiveAgent provide a chat tool?

LiveAgent provides a chat tool. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.

What are best practices of using a chat tool?

Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.

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