What does it mean to web chat online?
Web chatting online is a way of communication between people through the Internet. When people chat online on the web, they’re able to send each other text messages, videos, images, and hyperlinks in real-time. In most cases, web chatting online does not require any type of software– all you need is a web browser.
Why should companies chat with customers online on the web?
Most e-commerce websites utilize live chat buttons to enable customers to chat with customer support agents in real-time. Chatting with your website visitors is one of the most cost-effective strategies when it comes to converting website visitors into paying customers. Excellent service combined with fast and knowledgable responses in an online web chat conversation is the key to a customer’s heart. If you are struggling to provide excellent customer service, consider utilizing help desk software.
To learn more about how live chat can help you convert website visitors into customers, check out this link.
Frequently asked questions
How to install web chat?
To install web chat, just install the plugin on your website. The second method is to find the installation code and implement it in the code of your website.
What is the difference between live chat and web chat?
Live chat is a customer service platform enabling contact between the customer and the service in real time with users who visit the company's website.
Web Chat, on the other hand, is also a system that allows real-time communication, but does not require the installation of a special program. It is characterized by simplicity and accessibility.
What are the advantages of online web chat?
The advantages of the web chat are: reduction of expenses - web chat is cheaper than phone calls, and one person can handle several customers at once; increased sales - live chat generates more conversions, in addition, customers who use the chat are more likely to buy; quick understanding of customer problems thanks to real-time conversation; convenience for customers - web chat is a quick and efficient communication option; reports - you can analyze and monitor communication histories on an ongoing basis, how many users have used this form of communication, what is the efficiency of agents; an advantage over the competition - still few companies use the chat option, so it is a chance to stay ahead of the competition.