Web chatting online is a way of communication between people through the Internet. When people chat online on the web, they’re able to send each other text messages, videos, images, and hyperlinks in real-time. In most cases, web chatting online does not require any type of software– all you need is a web browser.
Most e-commerce websites utilize live chat buttons to enable customers to chat with customer support agents in real-time. Chatting with your website visitors is one of the most cost-effective strategies when it comes to converting website visitors into paying customers. Excellent service combined with fast and knowledgable responses in an online web chat conversation is the key to a customer’s heart. If you are struggling to provide excellent customer service, consider utilizing help desk software.
To learn more about how live chat can help you convert website visitors into customers, check out this link.
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