What is a code of practice?
Give instructions to members of your company by Code of Practice. It is written guideline, that should help to follow company’s ethical principles. Code of practice commands how your customer representative should work and provide a support, communicate with clients or how to get a new customers.
Codes of practice also help to guarantee a safety by analyzing risks and they specify conditions of quality services and products in order to protect and care about customers.
Frequently Asked Questions
What is a code of practice?
The Code of Conduct is a guideline that helps company members adhere to ethical principles. It defines how the customer representative should work, what are the standards of communication and acquiring new customers. It should also ensure safety through risk analysis and define the conditions for the quality of products and services.
Does every department need a code of practice?
The code of practice describes certain behaviors at work. It is not required by law, but it is good to have a code that will apply to employees. Such a document will definitely facilitate the work of the team, as well as the enforcement and implementation of tasks.
What areas should a code of practice cover?
The Code of Practice does not replace the laws and regulations. It deals with occupational health and safety and is helpful in a specific organization or department. It does not have such authority as the law, but the persons concerned are bound by it.
Expert note
Following a Code of Practice is essential for providing high-quality customer service. It sets a standard for businesses to follow and ensures that customers receive the support they deserve.
Mastering live chat best practices for exceptional customer service
Optimize live chat by training agents to be responsive, friendly, and professional. Use SLAs, co-browsing, and canned responses to enhance customer experience. Consider mobile-friendliness, ticketing systems, CRM integration, and post-chat surveys for improved service.
Phone support remains a popular option for customer service. Call centers should use professional and positive language when interacting with customers. They should also provide opening phrases and templates for various situations such as asking for more information, putting a caller on hold, transferring a call, and handling angry callers.
Call center transition checklist
Investing in customer contact software like LiveAgent can improve communication channels, enhance customer satisfaction, and lead to business success. A checklist can ensure a smooth call center transition by understanding company needs, analyzing the current provider, and narrowing down potential options. Testing trial versions or demos is crucial before making a decision and contacting the chosen provider to sign the contract.
