E-mail forwarding

What is e-mail forwarding?

E-mail forwarding allows you to forward an e-mail from your domain e-mail address to another e-mail address. For example, you can use your personal e-mail address (name@domain.com) to forward any e-mail to your Gmail, Hotmail, etc. e-mail address.

E-mail forwarding is also used to redirect e-mails to a specific e-mail address. This is helpful for businessmen who have several e-mail accounts. A personalized email address can be given to different clients. It prevents the flooding of e-mails in the mailbox.

Email forwarding can be also helpful when a message needs to reach many people over time. The message can find its way to the recipients after the author hits send. It’s a great way of keeping your employees and co-workers in the loop without much-added effort.

Frequently asked questions

How does e-mail forwarding work?

E-mail redirection is the operation of resending an e-mail that has been delivered to a specific address, to another address or to more consecutive e-mail addresses. So the email is moved to the new destination. This term is also used to transfer e-mails on the server and to the client.

What is the role of e-mail forwarding?

The purpose of forwarding an e-mail message is primarily to quickly transfer the entire message to a person who should have access to it, needs this data or is provided with relevant information. By forwarding e-mail, you can have access to all correspondence.

Does LiveAgent offer e-mail forwarding feature?

LiveAgent offers e-mail forwarding. This is an important facilitation of the work of each agent. This way tickets for each client are created, and they can easily be transferred between individual agents and this ensures continuity of communication

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Expert note

E-mail forwarding is a helpful tool to ensure efficient communication and productivity. By automatically directing messages to designated recipients, businesses can save time and enhance customer satisfaction.

Andrej Saxon
Andrej Saxon
Sales manager
Connect Mail.ru with LiveAgent and get access to more communication features and channels to handle customer requests


Mail.ru is a Russian internet company and email service. It is one of the largest email providers in Russia and owns a number of popular websites. If you're looking to improve your email communication, you can integrate Mail.ru with the LiveAgent ticketing system for improved customer support. This will allow you to keep customer tickets organized and handle requests faster. The integration process is quick and easy to follow. LiveAgent's ticketing system supports multiple communication channels such as email, live chat, call center, customer portal, and social media.

For agents, they act as a reminder about the ticket that they have generated, but yet needs to be solved. This helps them work better.

E-mail notification

Email notifications are messages sent to customers and support agents regarding updates on specific support tickets which can significantly improve communication in customer support. Email notifications serve as reminders for support agents regarding unresolved tickets while it provides a response to customer queries and updates throughout the ticket resolution process. Email notifications can come in the form of welcome emails, activity alerts, and password resets. In LiveAgent, different types of email notifications can be set as preferred by individual agents in their profiles.

Provide top-notch email support with Microsoft Exchange Server integration for your LiveAgent help desk system.

Microsoft Exchange Server

Microsoft Exchange Server is a messaging platform that provides email, calendaring, contacts, scheduling, and collaboration capabilities for business purposes. It can be accessed through mobile devices, desktop computers, and web-based systems. The application can be integrated with LiveAgent ticketing system to improve customer support and workflow with advanced features. Benefits of Microsoft Exchange Server integration with LiveAgent include handling more customer emails, automated ticket distribution, and departments for ticket transfer with the right knowledge. The integration process can be easily done via Forwarding or IMAP/POP3. LiveAgent offers a fully-featured solution with a universal inbox that can handle multiple communication channels, social media, and automated ticket distribution.

Start using the click-to-email feature, which enables customers to easily contact you by simply clicking the link on the website.

Click to email

The article discusses the benefits of using ClickSend with LiveAgent for businesses to manage contact lists, send SMS/MMS messages, and improve customer support workflow. It explains the concept of click-to-email, its importance, how it works, and its use in conjunction with click-to-call. The article also provides instructions on making a click-to-email link and highlights the downsides of the feature. The Contact Us button versus click-to-email link is also compared. Overall, LiveAgent's ticketing system is recommended for efficient email communication.

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