What is a Community forum?
Forum is a place, where your customers and agents meet and help each other to solve problems. Every forum entry is changed into a ticket. Forum saves your customer representatives time. Customers can easily help each other by answering questions. Forums are full of tips and tricks, ideas, solved problems and issues and much more. It is necessary for every customer to sign in to answer and ask something.
Build community with customers in LiveAgent and create your own Forum.