Forum is a place, where your customers and agents meet and help each other to solve problems. Every forum entry is changed into a ticket. Forum saves your customer representatives time. Customers can easily help each other by answering questions. Forums are full of tips and tricks, ideas, solved problems and issues and much more. It is necessary for every customer to sign in to answer and ask something.
Build community with customers in LiveAgent and create your own Forum.
A community forum is a meeting place on the internet. The main function of such a forum is the possibility of discussing with others, sharing knowledge, discussing various interesting topics. In customer service it is a self-service support where customers can get help without the support of the customer service team.
LiveAgent provides community forum functionality. If you want to create a place full of advice, tips, ideas for solving problems, it is worth investing time in shaping such a place. A customer who wants to join such a forum, just logs in and asks a question that bothers him.
A community forum should be open to customers who are looking for answers to their questions. It should contain tips, tricks, examples of solved problems. One of the main features is the ability to respond to customers who are independent and do not need the support of the customer service team.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.