Apple Help Desk Contacts
Find Apple's customer support contact details, including email support, live chat, call center, social media support, forum support, and self-service support. Learn about shipping costs and delivery times, how to return an item, and how to contact support by email, live chat, or phone.
It looks like you’re trying to reach Apple’s customer service team. Unfortunately, we’re not associated with Apple’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Apple’s website and found the following customer support contact details. Please get in contact with Apple’s representatives by reaching out to them directly using the contact information below.
Apple Customer Service Contacts
Apple Forum
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Social Media Support Contacts
SLAs & Agreements
Call Center SLA
Apple call representatives usually pick up calls within 3 Days .
Forum SLA
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Legal Contacts
Apple Security Policy
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Location
Apple Customer Support
What is Apple?
Located in California, Apple designs, develops, and sells consumer electronics, computer software, and online services. It is one of the world’s largest technology companies by revenue and one of the world’s most valuable companies. Apple is best known for its hardware products, including the iPhone, iPad, Mac, Apple Watch, and Apple TV. It also has a wide range of software products, including macOS, iOS or iPadOS.
Apple customer support channels
Apple customer service offers a variety of support channels for customers, including email, live chat, call center, social media support, forum support and self-service support. Among others Apple also has an Apple Support website, Apple Retail Stores, and Apple Authorized Service Providers for their customers to visit.
- Knowledge Base: https://www.youtube.com/c/applesupport/videos
- Facebook: https://www.facebook.com/apple/
- Twitter: https://twitter.com/apple
- LinkedIn: https://www.linkedin.com/company/apple
- YouTube: https://www.youtube.com/c/applesupport/videos
- Instagram: https://www.instagram.com/apple/
How do I contact Apple?
The best way to contact Apple customer support is through their official website, or by downloading their Apple Support app. Alternatively customers can watch tutorial videos in knowledge base, or message company via their social media.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my Apple ID password?
Use your own device to reset your password
On your iPhone, iPad, iPod touch, or Apple Watch with watchOS 8 or later
- Go to “Settings”.
- Tap [your name] > Password & Security > Change Password.
- If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
- Follow the onscreen steps to update your password.
On your Mac with macOS Catalina or later
- Choose Apple menu > System Preferences, then click Apple ID.
- Click “Password & Security”. If you’re asked to enter your Apple ID password, click “Forgot Apple ID or password” and follow the instructions. You can skip the final step below.
- Click “Change Password”, then enter the password you use to unlock your Mac.
Use someone else’s device to reset your password
You can reset your Apple ID password on a friend or family member’s device using the Apple Support app or the Find My iPhone app.
Use the Find My iPhone app
- Open the Find My iPhone app.
- When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
3.Tap “Forgot Apple ID” or Password, then follow the onscreen steps.
If you can’t change or reset your password
If you tried the previous steps and were unable to change or reset your password, try these steps instead.
- Go to iforgot.apple.com.
- Enter your Apple ID. Did you forget your Apple ID?
- Select the option to reset your password, then choose “Continue”.
- Choose to answer your security questions, get an email, or enter your Recovery Key.
- Follow the onscreen steps to reset your password.
After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.
If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.
How to Return an Item?
To return an item to Apple, follow these steps:
- Go to the “Order Listing” page and sign in with your Apple ID and password.
- From the list of items from your recent orders, select the item you want to return.
- Click the “Start a Return” link and click “Get Started”.
- Confirm the items you want to return and click “Initiate Your Return”.
- Print the shipping and any required labels by clicking “Print Return Label”. Repeat for additional boxes.
- Schedule a pickup with the carrier or drop off the package at a carrier location. If returning an item over $2,500 from Puerto Rico to the continental U.S., follow additional steps listed.
- Alternatively, return the item to any U.S. Apple Store. Your refund will be processed at that time. Contact your Business Team to initiate a return for orders shipped directly to your business.
How much costs shipping and when will be my order delivered?
Apple offers free next-day and two-day shipping for most in-stock items.
Customized Mac computers, engraved products, and certain order types are not eligible for free next-day or two-day shipping.
In some areas, faster delivery options for an additional fee are available, including same-day courier delivery and next-day delivery.
Shipping costs are calculated at checkout and displayed on the checkout page.
They can also be found in the Order Confirmation email and on the Order Status page.
Learn more about Apple
Apple’s customer service is known for being responsive and helpful. Their team of support staff is always available to answer questions, provide guidance, diagnose problems, and handle any other issues or inquiries customers may have. They use a variety of communication tools, such as phone, live chat, and email, to make sure that customers get all the help they need as quickly as possible. Apple also offers a range of online resources such as How-To Tips, Troubleshooting Articles, and FAQs. Apple is committed to delivering the highest quality customer support experience.
Topics
- Apple's customer service principles
- Training of Apple retail specialists
- Hiring criteria for Apple employees
Video summary
Apple is known for its excellent customer service, and in this video, they discuss the training and principles that contribute to their success. Carmine Gallo, an expert on Apple's employee training, explains that Apple calls their employees specialists and trains them on the principle of enriching lives. They prioritize customer loyalty and aim to represent themselves as brand evangelists. The acronym 'APPLE' is used to guide their interactions with customers: approach with a warm welcome, politely probe to understand needs, present a solution, listen and resolve issues, and end with a fond farewell and invitation to return. Apple's customer service inspiration comes from the Ritz Carlton hotel chain, and their retail specialists are trained to showcase the technology offered in each store. Apple values a magnetic personality as much as proficiency, meaning they prioritize friendly and personable employees. Overall, Apple's customer service is based on a combination of training, principles, and hiring the right people with the right attitude.
Frequently Asked Questions
What is Apple?
Apple is software as a service company. Apple, CA, is one of the most valuable companies in the world. It produces popular digital gadgets, including Macs, iPods, iPhones, and iPads.
What kind of support does Apple offer?
Customer service team of Apple offers following support channels: email, live chat, call center, social media support, forum support and self-service support.
How do I contact Apple support?
You can contact the Apple support team by emailing them, starting a chat with a live agent on their website, calling to their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Apple's email address?
You can contact their support by this page: https://getsupport.apple.com/.
Does Apple have live chat?
Yes, you can contact their support by this page: https://getsupport.apple.com/.
How do I speak to someone at Apple?
If you prefer call support, you can choose this option on this page: https://getsupport.apple.com/
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