Upselling is a marketing gimmick that eludes the customer into buying products with exorbitant price tags, and also tricks them into opting for expensive packages and subscribing to ‘pricey’ packages.
Apart from that, upselling can also be defined in human resources terms. It can give consumers address their common problems on a single platform. For instance, a customer faces an issue on his current package, and then you offer him a higher package that altogether eliminates his concerns.
You inform the customer that their time and resources will be saved if they purchase the expensive package, they wouldn’t have to contact customer services time and again.Back to Glossary
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