What does transfer ticket do?
Tickets can be transferred between departments and/or Agents. In a blank new LiveAgent instance, all tickets belong to the General department by default. If you create more departments and add more agents you can select from a dropdown menu to transfer ticket ownership.
All ticket transfers are time-stamped and the exact time and person responsible for transferring can be seen in the ticket thread.
When an agent transfers a ticket, they can add notes, and comments, and even paste images to provide as much information as possible. This is to ensure that the next agent that will work on the ticket has all the insights they need to resolve it successfully. Ticket transfer is useful in help desks but also it help desks where users utilize IT helpdesk systems to handle tickets.
Frequently asked questions
What does a transfer ticket mean?
A transfer ticket is a ticket that is transferred from one department to another or from one agent to another.
How can you use the transfer ticket option?
To use the transfer ticket option, you need to select the ticket you want to transfer and then select the agent or department to which you want it to go.
Is the transfer ticket feature available in LiveAgent?
A transfer ticket is available from LiveAgent. The default option makes all tickets belong to the general section. If you have more departments and more agents, you must select from the drop-down menu to transfer ownership of the tickets.
Expert note
Transfer ticket is a crucial feature for efficient customer support, enabling seamless collaboration between agents and departments for faster resolution times and improved customer satisfaction.
LiveAgent is customer service software that provides features such as an agent availability monitor, transfer ticket function, and export tickets option. They also offer a new feature for animated GIFs within conversation tickets. LiveAgent gives a free 14-day trial with additional resources available, including a training checklist and help desk software. Contact them for a demo and to learn more about their pricing options and integrations.
The article covers LiveAgent, a help desk software that connects various channels in one interface. It offers a state-of-the-art ticketing system and allows for easy transfer of ticket lists, knowledge bases, and live chats. Users can try a 7 or 30-day free trial with no credit card required. LiveAgent, Zendesk, and SysAid offer many features, while Helpdesk.com and Help Scout have fewer. LiveAgent has the highest overall rating and customer support rating, with pricing at $9/month/agent. The article provides links to related resources and the latest LiveAgent updates and discounts.
A ticket system is a common inbox for all customer tasks, with messages automatically converted into tickets. Key features include multi-channel availability, personalization, automation, personalized ticket pages, categories and tags, and the ability to build a knowledge base. LiveAgent is a ticketing system that automatically tracks and converts all customer problems into tickets. Ticket management systems streamline customer messages from multiple channels and must have features such as centralized inbox, ticket routing, and data analytics. Ticketing systems help improve response times, reduce churn, and increase productivity and satisfaction. An open source ticketing system is cost-effective compared to proprietary systems.
Agent ticket scope defines what tickets and information agents can see, with different accesses and actions within the system. The administrator decides which departments agents have access to. The ticket coverage tool is used to define what tickets and information agents can see. The agent's ticket range can be checked in the configurations and departments tab, and agents can view and respond to requests only from their assigned department. Administrators can see the entire department, and owners can start chats or calls in any department. The scope of the ticketing system is to manage customer support requests.