Tickets can be transferred in between departments and/or Agents. Defaultly, in a blank new LiveAgent instance, all tickets belong to the General department. If you create more departments and add more agents you can select from a dropdown menu to transfer ticket ownership.
All ticket transfers are time stamped and the exact time and person responsible for transferring can be seen in the ticket thread.
A transfer ticket is a ticket that is transferred from one department to another or from one agent to another.
To use the transfer ticket option, you need to select the ticket you want to transfer and then select the agent or department to which you want it to go.
A transfer ticket is available from LiveAgent. The default option makes all tickets belong to the general section. If you have more departments and more agents, you must select from the drop-down menu to transfer ownership of the tickets.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.