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Transfer Ticket

What does Transfer ticket do?

Tickets can be transferred in between departments and/or Agents. Defaultly, in a blank new LiveAgent instance, all tickets belong to the General department. If you create more departments and add more agents you can select from a dropdown menu to transfer ticket ownership.

All ticket transfers are time stamped and the exact time and person responsible for transferring can be seen in the ticket thread.

Transfer Ticket
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