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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Transfer ticket

What does transfer ticket do?

Tickets can be transferred in between departments and/or Agents. Defaultly, in a blank new LiveAgent instance, all tickets belong to the General department. If you create more departments and add more agents you can select from a dropdown menu to transfer ticket ownership.

All ticket transfers are time stamped and the exact time and person responsible for transferring can be seen in the ticket thread.

Transfer ticket


What does a transfer ticket mean?

A transfer ticket is a ticket that is transferred from one department to another or from one agent to another.


How can you use the transfer ticket option?

To use the transfer ticket option, you need to select the ticket you want to transfer and then select the agent or department to which you want it to go.


Is the transfer ticket feature available in LiveAgent?

A transfer ticket is available from LiveAgent. The default option makes all tickets belong to the general section. If you have more departments and more agents, you must select from the drop-down menu to transfer ownership of the tickets.


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