Each ticket has a number of attributes associated with it, like the assignee, department where the ticket belongs to, its status or phase, tags, and priority. These attributes are necessary for automation to take place, for rules to be triggered, or simply for staying organized. They can help agents stay more effective.
The tickets attribute are custom properties that allow you to categorize tickets, such as by industry, desired functions, instructions, or the size of the contacting company.
The types of ticket attributes include industry, company size, service priority, status or tags.
In LiveAgent you can enter the ticket attributes. They are necessary for automation, rules operation or simply keeping order, which affects the effectiveness of agents.
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