Smart Rules (Explained)

What are smart rules?

Smart Rules are a synonym for what we call Rules at LiveAgent. Rules help you automize your workflow, reduce workload and provide higher efficiency. Rules are triggered when certain conditions are met. Every rule consists of a condition and action.

Learn more about Rules in LiveAgent.

Frequently Asked Questions

What are smart rules?
Intelligent policies, or otherwise known as rules, help automate your workflow, reduce workload, and increase agent productivity. They consist of specific conditions and actions. They are triggered by a specific action.
How can you use smart rules?
Intelligent rules can be used, for example, when a ticket is created from an e-mail, the ticket status changes, the ticket is defined as spam, the ticket is passed from one agent to another, the agent is judged to see if the ticket tags have changed.
Are smart rules provided by LiveAgent?
Smart rules are provided by LiveAgent. You will find all the rules and the ability to create them in the Rules tab.

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Expert note

<p>Smart rules automate workflow, reduce workload, and provide higher efficiency. Every rule consists of a condition and action.</p>

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Andrej Saxon

Sales manager

Custom roles

LiveAgent is a customer service software that offers various communication channels. It has features like chat, calls, video calls, and contact forms.

Manage ticket responsibilities with ticket ownership. You can assign ownership to agents who will be responsible for resolving the tickets.

Responsibility

LiveAgent's responsibility feature for customer support teams improves transparency, eliminates confusion, and reduces unanswered tickets, improving efficiency, and customer satisfaction. The system can automatically assign tickets to the best-equipped agents, saving time and improving response times.

When a new ticket shows up, no one owns it. Once you open the ticket, you can assign it to a department or to a certain agent. You can set up the criteria.

Assign ticket

LiveAgent is a customer service software with affordable pricing, automation, and integration options. It offers various communication channels for customer contact and is commended for its value for money and excellent support.

Moving from Smartsupp to LiveAgent?

LiveAgent is a comprehensive customer service software that improves response speeds, customer engagement, and loyalty. It offers various features and affordable pricing, making it a recommended alternative for businesses looking to enhance their customer experience.

Smart rules

What are smart rules?

Frequently Asked Questions

What are smart rules?

How can you use smart rules?

Are smart rules provided by LiveAgent?

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