What are smart rules?
Smart Rules are a synonym for what we call Rules at LiveAgent. Rules help you automize your workflow, reduce workload and provide higher efficiency. Rules are triggered when certain conditions are met. Every rule consists of a condition and action.
Learn more about Rules in LiveAgent.
Frequently asked questions
What are smart rules?
Intelligent policies, or otherwise known as rules, help automate your workflow, reduce workload, and increase agent productivity. They consist of specific conditions and actions. They are triggered by a specific action.
How can you use smart rules?
Are smart rules provided by LiveAgent?
Smart rules are provided by LiveAgent. You will find all the rules and the ability to create them in the Rules tab.
Smart rules automate workflow, reduce workload, and provide higher efficiency. Every rule consists of a condition and action.
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