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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Smart rules

What are smart rules?

Smart Rules are a synonym for what we call Rules at LiveAgent. Rules help you automize your workflow, reduce workload and provide higher efficiency. Rules are triggered when certain conditions are met. Every rule consists of a condition and action.

Learn more about Rules in LiveAgent.

FAQ

What are smart rules?

Intelligent policies, or otherwise known as rules, help automate your workflow, reduce workload, and increase agent productivity. They consist of specific conditions and actions. They are triggered by a specific action.

 

How can you use smart rules?

Intelligent rules can be used, for example, when a ticket is created from an e-mail, the ticket status changes, the ticket is defined as spam, the ticket is passed from one agent to another, the agent is judged to see if the ticket tags have changed.

 

Are smart rules provided by LiveAgent?

Smart rules are provided by LiveAgent. You will find all the rules and the ability to create them in the Rules tab.

 

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