Smart Rules are a synonym for what we call Rules at LiveAgent. Rules help you automize your workflow, reduce workload and provide higher efficiency. Rules are triggered when certain conditions are meant. Every rule consists of a condition and action.
Learn more about Rules in LiveAgent.
Intelligent policies, or otherwise known as rules, help automate your workflow, reduce workload, and increase agent productivity. They consist of specific conditions and actions. They are triggered by a specific action.
Intelligent rules can be used, for example, when a ticket is created from an e-mail, the ticket status changes, the ticket is defined as spam, the ticket is passed from one agent to another, the agent is judged to see if the ticket tags have changed.
Smart rules are provided by LiveAgent. You will find all the rules and the ability to create them in the Rules tab.
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