What is self service?
Everyone has their own ways to find solutions to problems they face. Some follow the norm, while some follow others, and obviously, there are those who follow what is easy for them. Self-service is when you try to find solutions to issues yourself rather than contacting customer service.
It’s a very hassle-free way of finding solutions to issues. It does not require you to wait on call for an extended time, nor does it require you to send e-mails and wait for the reply.
Automated self service opens up new opportunities for your clients to resolve their queries in no time. On top of that, this advanced option frees up your agents to focus on more demanding issues.
Frequently Asked Questions
How do you define self service?
Self-service is when you try to find solutions to problems yourself without contacting customer service. The customer can do this by reading the FAQ, consulting the knowledge base, or by using the articles and guides available.
What are the benefits of customer self service?
The customer does not have to wait for a reaction from the customer service, which saves time. Due to this, the customer gets to know the product and the brand better, and may also increase the level of his own satisfaction. If he uses the quality content offered by the company, the value of the organization in his eyes will surely increase as well.
Does LiveAgent offer self service?
LiveAgent offers self-service. You can create a knowledge base that will contain all the issues that customers need, thanks to which they will solve their problem efficiently.
Incorporating self-service options in your customer support strategy can greatly enhance the customer experience by providing instant access to information and reducing wait times. It's a win-win for both businesses and customers.
More than 90% of customers expect businesses to provide online self-service portals. However, only around 10% use these portals to their fullest potential. Accessible support portals can boost sales, with 79% of millennials more inclined to buy from brands with a mobile-responsive customer support portal.
LiveAgent offers customer service software with features like live chat, ticketing, and call center compliance. It emphasizes personalized experiences and integrations to enhance communication and support. Investing in ticketing software is crucial for businesses to prevent ticket resolution delays and high turnover of customer service representatives. Live support, enabled by LiveAgent, enhances customer experience, trust, and conversions.
Online tech support is essential for solving problems with technological products. Agents need knowledge, communication skills, and fast typing abilities. LiveAgent provides advanced tools for efficient customer support.