Everyone has their own ways to find solutions to problems they face. Some follow the norm, while some follow others, and obviously, there are those who follow what is easy for them. Self-service is when you try to find solutions to issues yourself rather than contacting the customer service.
It’s a very hassle-free way of finding solutions to issues. It does not require you to wait on call for an extended time, nor does it require you to send e-mails and wait for the reply.
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