What is SAML?
SAML (Security Assertion Markup Language) is an XML open-standard for interchanging validation data between a service provider and an identity provider (IdP). You can use a third-party IdP to authenticate users and to pass identity information to the service provider in the form of a digitally signed XML document.
Frequently asked questions
What is SAML?
SAML, or Security Assertion Markup Language, is an open XML standard. It is used to exchange validation data between the service provider and the identity provider (IdP). An external identity provider enables users to be authenticated and also allows the transfer of information about the identity of the service provider.
Why should you implement SAML?
SAML is worth implementing as it simplifies federated authentication and authorization processes for users, identity providers, and service providers. This solution allows the identity provider and service provider to exist independently of each other. This centralizes user management and provides access to SaaS solutions.
Does LiveAgent offer SAML?
LiveAgent doesn't offer SAML, yet. However, we are planning to implement it in the future. This will enable the identity provider and service provider to function independently. User management is centralized and it is possible to access SaaS solutions.
Implementing SAML simplifies authentication and authorization processes for users, third-party providers, and allows centralized user management and access to SaaS solutions.
Customer service reports provide an overview of customer service requests and related activities, offering insights into team performance and areas for improvement. Regularly reviewing these reports is essential for improving business practices, products, and services while meeting customer needs and expectations. LiveAgent offers 11 customer service reporting features, including analytics overview, performance reports, agent rankings, tag reports, and SLA compliance reports. Additional features that help monitor customer service include email and Slack notifications, Twitter integration, and third-party integrations such as Nicereply. By reviewing customer service reports and analytics, businesses can improve their service, allocate resources more effectively, and identify areas for additional training.
Sandbox is an internal-only LiveAgent account used for operational testing and checking new functions before public implementation. It usually comes as a 14-day trial, but extensions are available upon request. LiveAgent offers a sandbox, and if the trial period is not enough, users can request an extension. The solution helps identify potential problems and demonstrate actions to team members.
ExpressionEngine is an open source and flexible CMS that allows users to manage their websites without coding knowledge. It has features for developers, designers and content managers, including plugins and modules, search engines, and spam detection. LiveAgent's live chat widget can be integrated into ExpressionEngine for fast communication. Benefits of ExpressionEngine include the ability to manage multiple sites and add custom codes. LiveAgent's chat widget is the fastest on the market.
The article discusses the importance of customer satisfaction surveys and how they can be distributed through various channels such as email, newsletters, chat messengers, and social media. The optimal distribution route should be chosen by conducting specific analysis. Milestone surveys should also be sent to customers at key moments in their journey. The article includes related resources and information about LiveAgent customer service software.