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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Pathfinder

What is a pathfinder?

Pathfinder can be integrated to your current software to improve your customer service. The app lets you track end-user activity 30 minutes before and after they have submitted a help ticket. Having a clear picture of what the customer has been working on can be extremely helpful for your team support member when solving the customer’s issue.

FAQ

What is a pathfinder?

Pathfinder is an option that allows you to track end-user activity 30 minutes before and after submitting a support ticket. Thanks to this, you have an image of what the client has been working on, which can facilitate the work of the agent who will provide support. 

 

How can you use a pathfinder?

Pathfinder can be integrated with current software. Thanks to it, we find out what steps the client has taken and it can help in finding the source of the problem, as well as show us what the client has already done and has not turned out to be effective.

 

Can you integrate a pathfinder into your LiveAgent account?

Pathfinder can be integrated with the current LiveAgent software. This gives you the chance to improve your customer service.

 

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