What is a pathfinder?
Pathfinder can be integrated to your current software to improve your customer service. The app lets you track end-user activity 30 minutes before and after they have submitted a help ticket. Having a clear picture of what the customer has been working on can be extremely helpful for your team support member when solving the customer’s issue.
Frequently asked questions
What is a pathfinder?
Pathfinder is an option that allows you to track end-user activity 30 minutes before and after submitting a support ticket. Thanks to this, you have an image of what the client has been working on, which can facilitate the work of the agent who will provide support.
How can you use a pathfinder?
Pathfinder can be integrated with current software. Thanks to it, we find out what steps the client has taken and it can help in finding the source of the problem, as well as show us what the client has already done and has not turned out to be effective.
Can you integrate a pathfinder into your LiveAgent account?
Pathfinder can be integrated with the current LiveAgent software. This gives you the chance to improve your customer service.
