What is a light agent?
Light agent is a limited agent role, which you can assign to a limited number of your agents. Light agents are only permitted to perform certain actions, such as viewing tickets and reports, creating topics in agent-only forums or adding private comments to tickets within their groups. However, light agents are not allowed to edit tickets or be assigned to them.
This role is not available in LiveAgent
Frequently Asked Questions
What is a light agent?
Light agent is an agent with limited powers. They can be informed about tickets and can help if necessary by adding private comments to the ticket. The comments of such agents are private.
What’s the role of light agent?
Light agent is a limited agent role that can be assigned to a limited number of agents. They can only perform certain activities and, above all, have a supporting function. However, they cannot edit the tickets nor can they be assigned to the tickets.
Can you find light agents in LiveAgent?
The light agent role is not available in LiveAgent. The roles you can use are agent, administrator and owner roles.
Expert note
Light agent is a limited agent role that can be assigned to a limited number of agents, offering support functions but cannot edit or be assigned to tickets.
Provide excellent customer service.
LiveAgent offers a customer care solution with 130+ ticketing features, 200+ integrations, and excellent customer service across all channels.
Provide excellent customer service.
LiveAgent offers a comprehensive customer care solution with live chat, call center, ticketing system, social media support, and knowledge base.
LiveAgent is a customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings. Email notifications play a crucial role in customer support, providing updates and improving communication. In LiveAgent, agents can set up various email notifications to stay organized and informed.
