Digital transformation

What is the digital transformation process?

Digital business transformation is the process of implementing digital technologies into all business areas to increase efficiency and effectiveness and provide more value to customers.

Data (e.g., the IoT, Big Data, etc.) plays key roles in digital transformation initiatives, as it provides insights for refining decision-making processes, driving change, and outperforming the competition.

Why is digital business transformation important?

Digital transformation is vital for staying competitive. Digital innovation is one of the key factors for developing new revenue streams, transforming business models, and enhancing customer experience.

Business innovation and technological disruptions also lead to economic growth. That’s why the economics of innovation has become quite relevant in today’s business landscape.

With the acceleration of innovation, successful transformation, and new revenue sources, the overall economy can grow exponentially, driving more innovation and cultural changes.

How are digital technologies transforming businesses?

Digital technology can change how businesses create value. They can help transform current business models across all industries to help expedite processes and serve customers better.

For instance, companies in the insurance industry can reinvent their operating model by implementing IoT and predictive analytics. They can provide policyholders with value-added services like driver feedback and offer premium reductions. On the other hand, companies in the manufacturing industry can remove supply chain inefficiencies, reduce costs, and become customer-centric.

But to ensure success, businesses must overcome digital transformation challenges, such as lack of IT skills, a poorly defined strategy, bad organizational change management, and ineffective data management.

Start your digital transtormation today

LiveAgent can help you meet customer demands and therefore improve your business. Curious about all the opportunities?

Elements of digital transformation

The key elements of digital transformation include:

  • Digital technology
  • Data integrations
  • Business process optimization
  • Business process management
  • Operational agility
  • Change management
  • Transformational leadership
  • Customer and user experience

An effective strategy that considers all these elements can help meet customer demand and exceed customer expectations.

How to start a digital transformation in business

Successful digital transformation initiatives use a digital transformation framework that plans for all the elements of transformation.

To make your digital transformation projects pay off, start by assessing your capabilities and aligning objectives with business goals. Collaborate with IT, top managers, and other stakeholders to select strategic partners for implementing software solutions, such as help desk software.

Provide omnichannel digital experience, focus on customer outcomes, and keep employees on the same page on all things digital.

Digital transformation roadmap

A digital transformation roadmap is a plan for driving change throughout an organization. Every company’s roadmap is unique, but it comes down to these stages:

  • Defining value – assembling the leadership team, setting the goals, and securing the digital transformation investment
  • Execution – launching customer service initiatives, setting up a digital unit to promote agility, and building a digital culture
  • Scaling up – launching quick-return digital initiatives, enhancing systems and skills, and adopting a new company-wide agile business model.
Digital transformation roadmap - App - Uploads - 2022 - 01 - Succesfull Conversion 1.jpg

Examples of digital transformation

There’s more than one digital transformation leader in every industry. For instance, a consumer goods company can use tech to monitor AI-driven prices or track automated processes.

Some of the most notable tech companies that have adopted the innovative process are Microsoft, with its cloud networking system, and Honeywell, with its new software solutions.

Other successful digital transformation examples include Target, Best Buy, Nike, Experian, Netflix, ManpowerGroup, Home Depot, Hasbro, and many others.

Does digital transformation ever end?

Digital transformation is a never-ending process because new technologies keep coming out, and every transformation stage uncovers new opportunities for improvement.

The market is constantly evolving, bringing new trends to follow and stay competitive. Consumer behavior and expectations change as well, calling for further upgrades across all business areas.

Essential digital transformation roles

The essential digital transformation roles include:

  • Transformation leaders
  • Technical engineers
  • Project managers
  • Data architects
  • UX/CX professionals
  • Financial analysts
  • Security and compliance specialists

How can I know if the digital transformation is working?

The key factors that indicate a successful transformation include:

  • Knowledgeable leaders driving positive change
  • New, agile ways of working
  • L&D opportunities for improving talent
  • Integrating day-to-day digital tools with other software
  • Enhanced communication through customer service platforms
  • Stronger customer relationships
  • A loyal customer base

Digital transformation framework

A digital transformation framework is considered a reference point that helps businesses manage the change.
Take AIMultiple’s digital transformation framework, for example.

Digital transformation framework
Image source

It’s the blueprint of key strategies for going digital and optimizing internal processes. Having a framework is paramount for avoiding digital transformation pitfalls (e.g., resistance to change and poor leadership) and ensuring company-wide adoption.

Digital transformation strategy

A digital transformation strategy is an action plan for leveraging technology to change business models, improve processes, and deliver more value to consumers.

Developing an effective strategy requires:

  • Assessing organizational structure and company culture
  • Evaluating employees’ skills
  • Identifying skill gaps
  • Mapping out business processes
  • Identifying inefficiencies and opportunities
  • Analyzing customer experience
  • Defining goals and objectives
  • Creating a digital transformation roadmap

Use the best strategy

LiveAgent can help you improve you processes and deliver more value to your consumers. Are you interested?

Frequently asked questions

What is the digital transformation process?

Digital transformation is the process of integrating digital technologies into all business aspects to enhance operations, adapt to market changes, and improve customer experiences.

Why is digital business transformation so important?

It’s vital for staying relevant and competitive, unlocking new revenue opportunities, and supporting economic growth.

How are digital technologies transforming businesses?

They’re enabling them to optimize processes, become more agile, provide more value to consumers, and become more profitable.

What are the elements of digital transformation?

Digital transformation elements include tech and data integrations, business process optimization and management, company-wide agility, change management, transformational leadership, and customer experiences.

How do I start a digital transformation in business?

Assess your current digital capabilities, set objectives aligned with business goals, find strategic partners for going digital, and ensure your workforce has the right skills. Focus everything around customers’ needs, and build the right digital ecosystem to improve operations and customer experiences.

How do you make a digital transformation roadmap?

Focus on three stages: defining value, execution, and scaling up. Assemble the leadership team, launch the initiatives, nurture a digital culture, and enhance skills and systems continuously.

What is an example of digital transformation?

The most common example of digital transformation is adopting AI (e.g., AI-powered chatbots). Other examples are self-training for sellers, self-help options for consumers, tracking automated processes, and monitoring AI-driven prices.

Does digital transformation ever end?

Digital transformation is a never-ending process. It should be, at least. There’s always room for improvement, and constant tech advances bring more ways for optimization and streamlined services.

What are the essential digital transformation roles?

The essential experts to have in a digital transformation team include project managers, leaders, technical engineers, data architects, security and compliance specialists, UX/CX professionals, and financial stakeholders.

How can I know if the digital transformation is working?

If you use digital tools daily for internal and external communication, run a more agile business, have digital-savvy leaders in place, and have more satisfied, loyal customers, your initiative is working.

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.