What is a dashboard?
Dashboard consists of a screen that displays information for the user in one place so that the information is easy and accessible. This helps the agents stay up to date with the most important information in the company.
Dashboard gives real time data and helps the agents monitor their performance. For example, when a customer service agent logs into his account, on its company webpage, he can see the amount of open tickets assigned to him and the agents that are working in his department. If there are a lot of open tickets, it means that the agent and his team are not working well to fulfil the customers need.
Frequently asked questions
What is a dashboard?
The dashboard is a tool that allows you to manage information and conduct business intelligence. It displays and stores important data from various sources in one place. Usually, data visualizations are used, which allow easy understanding of the displayed data and their dependencies. It allows you to track trends and exclude errors.
How to access dashboard in LiveAgent?
You must be a LiveAgent user to access the dashboard. After logging into the system on his account, the user is presented with a dashboard that allows you to track the number of open tickets assigned to a specific customer, information on how many people work in a given department. The dashboard helps agents monitor their performance.
What types of dashboards does LiveAgent provide?
There are three main types of dashboards, the first being the dashboard, which tells you what's going on at that moment.The second is a strategic dashboard that tracks KPIs. The last one is the analytical cockpit, which is used to process data to identify strengths. In LiveAgent you have access to the dashboard.
Expert note
An intuitive dashboard is essential for any help desk or call center operation. It provides real-time data, organizational clarity, and efficient customer service.
A helpdesk is a department within a business that focuses on serving customers and end-users by providing information, support, and assistance. Helpdesk software functions as a ticketing system that connects with various communication channels, and offers automation, data analysis, and reporting. Helpdesks are used by B2B and B2C businesses in all industries, and eliminate problems such as lost, unanswered, or forgotten tickets, delayed responses to tickets, and lack of responsibility. Benefits of using a helpdesk include improved customer satisfaction, engagement, retention, and sales, as well as improved agent productivity and reduced stress and burnout.
LiveAgent offers helpdesk software for web hosting businesses with benefits such as no setup fee, 24/7 customer service, and a 14-day free trial. Their software can boost advocacy, cut down response times, and decrease ticket volume. Integration with Web.com is coming soon, and more information can be found on LiveAgent's website. Cookie usage is assumed when visiting the website.
LiveAgent offers a range of customer service and self-service software, including VoIP phone systems, complaint management, and help desk software. They also provide a variety of integrations and sales contacts, though the website currently seems to be in the process of building out their dashboard. Users can schedule a demo or contact LiveAgent via their website.
Application Programming Interface
This resource provides information on online chatting apps, APIs, and the agent interface in help desk software. It also offers a comprehensive glossary of terms related to customer service and help desk software. The goal is to help newcomers to the industry understand terminology and best practices for providing excellent customer service. Example tools include Messenger, WhatsApp, and LiveAgent. LiveAgent offers an online chat application for Android and iOS, and can integrate with hundreds of tools. The glossary covers topics like customer engagement, call center automation, and commonly used metrics such as AHT and NPS.
