What is a Dashboard?
Dashboard consists of a screen that displays information for the user in one place so that the information is easy and accessible. This helps the agents stay up to date with the most important information in the company.
Dashboard gives real time data and helps the agents monitor their performance. For example, when a customer service agent logs into his account, on its company webpage, he can see the amount of open tickets assigned to him and the agents that are working in his department. If there are a lot of open tickets, it means that the agent and his team are not working well to fulfil the customers need.