What is a contextual help?
LiveAgent offers search widgets embeddable to your website with contextual help. Contextual help automatically suggest knowledge base articles based on keywords that you start typing. This really lifts up the customer experience and can also reduce the amount of new submitted tickets.

Frequently asked questions
What is a contextual help?
Contextual help provides help at a specific point in the software state exactly in a situation related to that state. More precisely, this means that such help contains only the most necessary information that the client needs to overcome his problem. Such help is embedded directly in the interface.
How does a contextual help work?
Contextual help usually works in such a way that the system can suggest to the user what articles or other content he should know, recognizing the URL of the website on which the user is located. These are the best suggestions that should help the client with his problem.
Does LiveAgent enable contextual help?
LiveAgent offers search widgets that you can embed anywhere on your site. This allows the client to get contextual help. The system automatically suggests articles from the knowledge base in which you can find information on a given topic, based on the entered keywords.
Expert note
Contextual help is a game-changer in customer service. By providing relevant information at the right time and place, it significantly improves customer experience and boosts customer loyalty.

LiveAgent is a comprehensive multi-channel help desk software that offers a range of features for ticket management, live chat, call center, reporting, gamification, multilingual support portal, mobile apps, security, and integrations. It provides ticketing systems, agent management, audit logs, customizable contact forms, canned messages, departments, email notifications, filters, internal notes, real-time chat, website visitor tracking, call center features including IVR, call routing, transfers, and recordings, social media integrations, customer service reporting, gamification, multilingual support, customer portals, and mobile apps for Android and iOS. The software allows users to customize and connect with various call devices and softphones. LiveAgent also provides a WYSIWYG editor, internal and customer knowledge bases, feedback and forums, and search widgets. The software supports large and small businesses, startups, and individuals.
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LiveAgent is a versatile helpdesk software that provides integrated customer support through various channels, including ticketing, live chat, social media, and voice helpdesk. Their software is accessible from anywhere, with SSL security. They offer various tutorials and technical support, including tips and tricks, customizations, and billing and payments support. They have received awards and certificates and have a frequently asked questions section that addresses common inquiries. LiveAgent also provides guides on how to make REST calls in PHP, create chat buttons, and setup Facebook Applications.