What is a company?
Company is a group of contacts created in LiveAgent. These contacts are on people from the same firm. Each contact belongs just to the one group. This feature brings many benefits and advantages. You can easily manage a workflow or organizing contacts and groups. It is possible to track of what they are requesting. People of the same company group have an approach to each other’s tickets.
Learn more about it and create your own Companies in a LiveAgent.
FAQ
What is a company?
A company is a contact group that you can create in LiveAgent. It owes its name to the fact that it is a group of people from the same company. This facilitates the flow of information and organization of work.
What benefits does a company feature bring?
Thanks to the company function, you have grouped company contacts in one place. You can easily manage the flow of information between employees, organize contacts and groups, and facilitate work. It is also possible to track the conclusions of other colleagues.
How to add contacts to a company in LiveAgent and how to organize them?
To add a contact to the Company, select the Customers and Companies option in the LiveAgent panel. There, thanks to the Create option, you can add contacts to the selected company. Information that can be found there includes information about the company, its name, profile picture, e-mail address, telephone number.