What is a blacklist?
A blacklist contains banned emails sent by specific email addresses and domains. It is used alongside a whitelist, emails sent by specific email addresses that are considered trustworthy, to ban an email domain while allowing a few specific email addresses from the same email domain to be accepted.
If an email address or domain is considered harmful or dishonest, it can be blocked by an employee who adds the email address or domain to the blacklist. Email addresses can be unblocked to allow them back into the whitelist or removed from the blacklist. Usually, email addresses that try to phish, harm, or spam are added to the blacklist.
Frequently asked questions
What is a blacklist?
A blacklist is a list of people who are unacceptable to the person or organization that creates the blacklist. A person (or organization) who is on a blacklist is seen as an individual who has done something that is not acceptable, hence the customer support may be rejected.
How to access blacklist in LiveAgent?
Any agent working in the panel has access to the LiveAgent blacklist. Thanks to this, they have access to the email and domains list.
- What is a Ban IPs Feature? (+Free Trial) | LiveAgent
- Freemium (Explained)
- Whitelist (Explained)
- Customer Identification Program Checklist | LiveAgent
- Checklists - LiveAgent
- What is an Internal Knowledge Base? (+Free Trial) | LiveAgent
- Recruitment Checklist for a Customer Service Officer | LiveAgent
- Unassigned Ticket (Explained)