Agent alias

What is an agent alias?

What is an Agent alias? Agent alias is a special type of feature in help desk software. This feature allows agents to be able to communicate with all customers under an unreal name. Their real names are kept in a secret by setting up the Agent alias.

By editing the agent’s profile it is possible to setup the alias. During answering calls, chats, or emails customers see just an alias name. Agents from your customer support team see the agent’s real name.

Frequently asked questions

What are alias names?

An alias is an alternate name for your agent. On a daily basis, we meet when someone uses a pseudonym. In technology, we meet this term when we want to name something simpler or more understandable. 

How to set alias to your LiveAgent account?

The Alias agent is one feature of the support software that allows the agent to communicate with all customers anonymously rather than under its own name. Each agent set his own alias in his personal account settings.

How many aliases can I connect to LiveAgent?

Each agent can set just one alias name.

What is Agent Alias?

Agent Alias is a feature of the LiveAgent helpdesk platform that allows you to create a unique name for each of your LiveAgent users. 

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Expert note

Agent alias is a special help desk feature that allows agents to communicate with customers using an alternate name. It ensures privacy and anonymity for both parties.

Andrej Saxon
Andrej Saxon
Sales manager
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