Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Agent alias

What is an Agent alias?

What is an agent alias?

What is an Agent alias?Agent Alias is a special type of feature in a help desk software. This feature allows agents to be able to communicate with all customers under an unreal name. Their real names are kept in a secret by setting up the Agent Alias.

By editing agents profile it is possible to setup the alias. During answering calls, chats or emails customer see just a fake name. But other agents see agent’s real name.

FAQ

What are alias names?

An alias is an alternate name for something or someone. On a daily basis, we meet when someone uses a pseudonym. In technology, we meet this term when we want to name something simpler or more understandable. There can be several aliases for one defined object

How to connect alias to your LiveAgent account?

The Alias agent is one feature of the support software that allows the agent to communicate with all customers anonymously rather than under its own name. LiveAgent doesn’t have such a feature yet.

How many aliases can I connect to LiveAgent?

LiveAgent does not yet have an Agent Alias feature, so you cannot merge any aliases yet.

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.