Agent alias

What is an Agent alias?

Agent Alias is a special type of feature in a help desk software. This feature allows agents to be able to communicate with all customers under an unreal name. Their real names are kept in a secret by setting up the Agent Alias.

By editing agents profile it is possible to setup the alias. During answering calls, chats or emails customer see just a fake name. But other agents see agent's real name.

LiveAgent doesn't have this feature yet.