Advocacy

Q: What is Voice of a customer?

Voice of customer is a process where the expectations and preferences of a customer are captured. It is a form of feedback from the customer about the experience that they have had while dealing with the company’s product. The feedback is received by calls or e-mails which are generally generated by the marketing team of the company. This process helps the company improve their reputation and products to live up to the expectations of their customers. It gives the customers a satisfactory feeling about the product they are buying as the company is ready to take initiative to serve them better.

What is an Advocacy?

Advocacy is form of customer service, when company focus on and tries to do the best for the customer. It is very essential to keep all customers satisfied by dealing with their issues and queries. It means giving customers what they want, identifying and meeting their requirements, even if it is strenuous and difficult.

Customer advocacy is important strategy for your business. It increases sales, revenues, credibility, builds customer satisfaction and creating a deep and engaging relationship with all customers.

Tel Link protocol

What is a Tel Link protocol?Tel-link protocols are used for setting up calling options ...

Voice of Customer

What is Voice of a customer? Voice of customer is a process where the ...

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