Ticket Management

  • Contact form gallery

    Adding contact forms on your website enables your customers to send email messages directly from your website. Contact forms are either built in or popout forms. Once a visitor enters queries into forms and clicks send, a new ticket is created in LiveAgent.

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  • Audit log

    Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

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  • Contact forms

    Adding contact forms on your website enables your customers to send email messages directly from your website. Contact forms are either built-in or popout forms. Once a visitor enters queries into forms and clicks send, a new ticket is created in LiveAgent. Multiple contact forms of different designs can be added to various websites.

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  • Agent ranking

    Fight against delivering poor customer support by letting your customers rate the responses and answers of your customer support agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.

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  • Multiple ticket tabs

    LiveAgent offers the option of having multiple tickets opened at once. Easily switch from one ticket to another and solve them all at the same time.

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Mobile apps

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