Live Chat

  • Current URL of live chat visitor

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    In LiveAgent you can see the current webpage of your customer on chat, and you’ll also be notified of each page they switch to. This feature is very handy when you are directing your customers to a specific webpage and you want to give them the best information possible, for example regarding pricing or technical details of your product / service.

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  • Internal chat

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    Internal chat allows you to connect with your colleagues without the need of any 3rd party application directly in LiveAgent. It gives you the ability to send instant text messages and add attachments (all common file types are supported). Internal chat is visible only to you and the recipient.

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  • Max queue length

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    Live chat button has the ability to act as an offline button if there are too many people waiting in the chat queue. This helps eliminate customers’ frustration when the chat queue is long.

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  • Chat Embedded Tracking

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat in conversions on your website or the impact of your agents on your company’s sales.

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  • Real-time typing view

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    See and check what your customers are typing on live chat in real-time. Prepare your answers before the customer submits his questions.

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  • Chat distribution

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    LiveAgent provides multiple ways of chat routing and distribution. You can choose from predefined route options such as: Round Robin, Ring to all, or Max utilization.

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  • Online visitors

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    See all online visitors browsing your website on one screen. Check which pages they’re browsing and how much time they’ve spent there. Find out visitors’ referrers, IP address or country and prepare yourself before a chat conversation. Manually invite them to chat.

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  • Chat history

    • Live Chat
    • Ticket and Chat
    • All-Inclusive

    View chat history and all current chats in one screen. Directly access and filter chat communication according to your preferences. Filter your chats by tags, departments, date, name, etc.

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  • Chats overview

    See all visitors browsing your website on a map. Check which pages they’re browsing the most and how much time they spend there. Manually invite them to chat.

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Mobile apps

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