Gamification

  • Benchmarks and Leaderboards

    See your personal statistics. For how long have you been online, how many messages have you responded to, and other useful data. Benchmark yourself to others in your customer support. See who beats you in what metric and who is the highest ranking Agent logged in today. Reward your agents based on these statistics, set internal goals and see who’s performing accordingly.

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  • Levels

    To make it easier for new agents to determine the skill of other agents and also to have a fun title, we have added levels to agent names. Now you can easily spot the achieved Dragon Slayer of customer support! There are 12 predefined levels, running from Novice through Apprentice to Professional and Wizard, up to the King of Customer support. Levels are earned and permanent, you cannot lose them for inactivity.

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  • Rewards & Badges

    Badges create a fun and engaging workplace. With badges, the productivity of the office naturally increases. People love collecting and holding onto rewarding badges and try to shake off the negative ones as soon as possible. Helpdesk managers have a simple and quick way to see who is producing the best results, responding to the most customers, selling the most products vs. who is slacking off with long periods of inactivity.

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  • Gamification

    Solving customers’ issues all day long is hard work and your best performing customer support agents deserve to be credited and acknowledged. Badges are given out regularly and levels are gained gradually over time. Get personal and team stats. Gamification is not just about fun, it motivates support team members to work even harder.

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