Visual tutorials, screenshots, and other educational materials are the best knowledge base tools you can utilize. They help the readers engage with the knowledge base content. Moreover, visual imagery allows many readers to understand more complex issues quickly. By allowing customers to access information independently, LiveAgent’s free knowledge base software reduces unnecessary customer inquiries and improves customer communication. This can help with many business operations from solving tickets, to onboarding new employees.
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LiveAgent improves marketing by providing a complete overview of services and communication channels, reducing lost tickets, and improving productivity levels with automation rules and a built-in CRM. It also offers a hybrid ticket stream to track customer interactions across different channels. The platform integrates with social media channels like Facebook, Twitter, Instagram, and Viber.
LiveAgent's tags improve ticket organization and agent efficiency, leading to increased customer satisfaction and sales. Try a free trial today.
The text discusses LiveAgent, a customer support software that offers features such as ticketing, live chat, and a call center. It emphasizes the importance of starting with the basics and understanding the key features and settings of the LiveAgent dashboard. The text also highlights the benefits of using help desk ticketing and the streamlined communication transformed into tickets. It mentions the ability to directly contact customers through live chat software and proactive chat invitations. Additionally, it mentions the option to create separated knowledge bases to organize information according to language, product, or brand. The text concludes by highlighting the reliability of LiveAgent and mentioning some well-known companies that use the software.
LiveAgent is reliable customer service software that improves reputation and productivity with automation rules and a built-in CRM. It offers personalized experiences, live chat, and integrates with social media. Trusted by companies like NASCAR and Forbes.