Visual tutorials, screenshots, and other educational materials are the best knowledge base tools you can utilize. They help the readers engage with the knowledge base content. Moreover, visual imagery allows many readers to understand more complex issues quickly. By allowing customers to access information independently, LiveAgent’s free knowledge base software reduces unnecessary customer inquiries and improves customer communication. This can help with many business operations from solving tickets, to onboarding new employees.
Create your very own online community
Provide your customers with an online community space for expression. Empower users to help one another, provide suggestions, and more. Try it today for free.
Customize and improve your workflow with tags. View each ticket's contents at a glance and categorize them according to topics or segments.
LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service.
Collaboration tools allow team members to communicate, solve problems, share and work together with more ease and efficiency.
Invite your website visitors to Live chat with your agents. LiveAgent provides various Invitations. Read about it and try it in LiveAgent now.