An agent reply template is a special tool for a fast reply to a ticket. It is a great way to make it easier to customer support team and it saves their time. Agents can simply arrange and edit content of an agent reply template. The template contains a greetings at the beginning and agent signature at the end of reply. Agents can customize the template for a different situations. It is not difficult to make templates in your LiveAgent.
The agent response template is a tool that enables you to quickly respond to a pending ticket. The template can be adapted to the specific case and situation. At the beginning of the template are greetings addressed to the customer, and at the end of the response are the signature of the agent. With this option, the agent can organize and edit the contents of the agent response template. This functionality makes the work easier and saves time for the customer service team.
The number of templates depends on how many of them you adapt to your needs. Depending on how many types of templates you need, you can customize this much.
You can find agent response templates in the agent pane under the “Configurations” tab. And then select “Email” and “Agent Email Template”.
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