Agent Reply Template

What is an Agent reply template?

An agent reply template is a special tool for a fast reply to a ticket. It is a great way to make it easier to customer support team and it saves their time. Agents can simply arrange and edit content of an agent reply template. The template contains a greetings at the beginning and agent signature at the end of reply. Agents can customize the template for a different situations. It is not difficult to make templates in your LiveAgent.