Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Reminder email templates

Reaching your target audience at the right time with the right message is critical to the success of any email marketing campaign. However, according to the Mailchimp survey, the average email open rate is around 21% across all industries. That’s why reminder emails are essential. Timely sent reminder emails can increase engagement and nudge customers to perform specific actions when necessary. But crafting these emails and figuring out when’s the best time to send them out can be challenging for marketers. Below are a few reminder email templates for different occasions that you can adapt for your own use.

Reminder email templates

What is a reminder email?

A reminder email is a powerful tool for marketers that basically does what it says – it reminds the recipient of something important that is coming up, something that is expected of them, or should have happened but didn’t. Here are some scenarios in which sending a reminder email can benefit your business:

  • Informing users that their free trial is about to expire/ has expired
  • Re-engaging inactive users who abandoned your product at a certain step (for example unfished registration)
  • Reminding current customers to renew their subscription or membership
  • Notifying clients of their upcoming bill date, late, or overdue payments
  • Alerting customers of failed payments/credit card expiration/account cancellation
  • Reminding customers about important upcoming events, etc.
Apple TV reminder email

Reminder email subject lines

  • [Name], we haven’t seen you in a while ☹
  • We’ve missed you!
  • We noticed you’ve been a little distant lately
  • Your [Product] Trial ends in [number] days
  • [Name], your [Product] trial is almost over. Update now!
  • Action Required – Your [Product] payment has failed
  • Please update your payment information
  • Oh no, there’s a problem with your [Product] payment
  • Your [Product] account has been paused!
  • Your [Product] account will be deactivated in [number] days
  • Reminder: Event Submission Deadline is [date]
  • Don’t miss out [Event Name]
  • Last chance to see [Speaker] live at [Event Name]!

8 Reminder email templates

The inactive user reminder email

The trial expiration reminder email

The upcoming payment reminder email

The overdue payment reminder email

Credit card expiration reminder email

The failed payment reminder email

Account cancellation reminder email

The upcoming event reminder email

Design your own templates

LiveAgent gives you<br /> the power to design your<br /> own customer email templates,<br /> thus helping you to improve<br /> customer service. Curious about<br /> all the opportunities?

Try LiveAgent

Frequently asked questions

When should I send a reminder email?

There is no perfect time to send a reminder email as it will vary case by case. If you are reminding customers about the upcoming payment, trial expiration, or renewal of their subscription, it makes sense to notify them at least a week beforehand, as well as on the due date. When it comes to dunning emails to recover failed payments, it’s generally appropriate to send a reminder on the first business day after the due date. 

How many reminder emails should I send?

One of the biggest mistakes you can make with reminder emails is to send a single reminder and hope for the best. If you want to convert more trial users or recover more revenue from failed payments, consider sending a series of emails including pre-reminders, due-date reminders, and reminder follow-ups. 

What are the best practices for reminder emails?

Reminder emails should be short, simple, and provide only the right amount of context and level of detail without being overwhelming with unnecessary information. They should be written in a professional, yet friendly and polite manner – the key is finding the right balance between being persistent and pushy. Make sure to include an obvious call to action so that customers know exactly what is expected of them.

Try LiveAgent Today​

We offer concierge migration services from most of the popular help desk solutions.

3,000+ reviews Trustpilot GetApp G2 Crowd

Back to Templates Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.