When communicating with customers, clients, or prospects, finding the right way to break off a conversation is just as critical as a proper opening. In fact, closing an interaction in a professional, polite, and respectful manner can actually transform even what may have started as an unpleasant conversation into a positive customer service experience and leave a customer with a good final impression.
According to the American Express survey, 68% of consumers believe that a pleasant customer service representative is key to positive service experiences. Below are some of the tried and true examples of how you can end customer conversations in a professional way across various support channels to ensure your customers always get a pleasant experience whenever they interact with you.
To shut down a conversation, end on a high note by asking a customer if there’s anything else you could help with or encouraging them to get in touch again in the future.
You can avoid an uncomfortable conversation by bringing up an unimportant topic or changing the subject. If you do not wish to discuss the situation, you can simply state that you are not comfortable with talking about it. If you feel that you have to end the conversation, you can say that you have to go.
Do not just end a call without saying anything. Be sure to thank your caller for their time, and let them know you’ll send them a follow-up email if anything else comes up.
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