When communicating with customers, clients, or prospects, finding the right way to end an email and break off a conversation is just as critical as a proper opening. In fact, closing an interaction in a professional, polite, and respectful manner can actually transform even what may have started as an unpleasant conversation into a positive customer service experience and leave a customer with a good final impression.ย
According to the American Express survey, 68% of consumers believe that a pleasant customer service representative is key to positive service experiences. Below are some of the tried and true examples of how you can end customer conversations in a professional way across various support channels to ensure your customers always get a pleasant experience whenever they interact with you.
โThanks for calling and if you have any additional questions, please call us again.โ
โThanks for calling [COMPANY NAME]. Have a good day.โ
โYouโve been speaking with [ADVISOR NAME] today. Thank you for contacting [COMPANY NAME]. Have a great day.โ
โApologies once again for any inconvenience caused. Thank you for your call.โ
โThank you for calling. I enjoyed talking with you today.โ
โIf any other questions arise, please feel free to contact us at any time. Thanks so much for calling. Goodbye.โ
โThank you very much for you time, [CUSTOMER NAME], and thanks for calling [COMPANY NAME]. We look forward to working with you in the future. Have a great day!โ
โThank you for calling [CUSTOMER NAME], your feedback is extremely valuable to us. Please donโt hesitate to call us again if you have any questions.โ
โItโs great that we have answered your questions today. Thanks for calling [COMPANY NAME]. Have a wonderful day.โ
โIโm very pleased that weโve been able to help you today [CUSTOMER NAME], please call again if you need help.โ
โIf you have any other questions, please let me know. Looking forward to hearing back from you.โ
โIn the meantime, let me know if you have any more questions, comments, or concerns. Iโll be happy to assist you.โ
โI hope this helps. Drop me a line if you have any further questions. Feel free to hit us up on Facebook [link] or Twitter [link] if you want a fast response, too.โ
โAnd of course, Iโm always here to answer any questions you may have. If I can help in any way, donโt hesitate to fire off an email.โ
โIf youโre interested in learning more about our product, please feel free to contact me or anyone else on our support team at any time. Weโre always here to help.โ
โThanks for your time, and give me a call or shoot me an email if you have any questions about the tool.โ
โPlease feel welcome to contact our support team at [phone number], or reply to this message and weโd be more than happy to help.โ
โAs a reminder, hereโs a [link] to our Knowledge Base where you can find more information about our product and company at any time.โ
โWe sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have.โ
โI apologize again for the inconvenience. I have relayed this feedback to the rest of my team and can assure you that this mistake wonโt happen in the future.โ
โI understand that this was not the answer you were expecting. But I will do my best to get it fixed as soon as possible and Iโll be sure to keep you updated.โ
โLet me know if this solution works for you. And as always, if thereโs anything else I can help you with, donโt hesitate to reach out.โ
โThanks again for bringing this issue to our attention. I will update you on the progress within one week.โ
โI hope weโll stay in touch and get to work together again in the future. Please donโt hesitate to provide feedback and suggestions to help us improve, even from afar.โ
โMeanwhile, here are some actions you can take that may resolve the issue: [โฆ]. If these donโt work, Iโll get back to you within one business day with an alternative solution.โ
โIโm glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?โ
โHappy I could help โบ Wish you a good day!โ
โThank you for chatting with us today. Have a nice day. Goodbye.โ
โThank you for contacting our chat support. I am now closing this chat. If you have any more issues, please donโt hesitate to let us know. Have a great day!โ
โThanks for using our live help service, and please feel free to contact us again if you need any further assistance. Goodbye!โ
โThank you for visiting! We hope to see you again!โ
โThanks for stopping by, we hope to hear from you again!โ
โMy colleague [AGENT NAME] from tech support department will be able to answer your question. I will invite him to our chat room now, one moment, please.โ
โUnfortunately, Iโm not equipped to help you with that issue but I can transfer you to my colleague specialized for handling this type of request. Would you like that?โ
โPlease hold on, Iโll connect you with [AGENT NAME] from [DEPARTMENT] in no time.โ
โWould you please hold for a moment? Iโm transferring you to the right person.โ
โ[CUSTOMER NAME], it seems that youโre no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.โ
โItโs been a while since your last response. I will have to close our chat. If you need any further help, weโre at your service. Have a good day!โ
โAs it seems like youโre no longer responding, Iโll end this chat session. If you still need any assistance, feel free to request a new session. Thanks for reaching out to us.โ
โIf any more problems arise and you canโt access our chat line, please feel free to email us at [email address] or call our customer service line at [phone number].โ
โLet us look into that for you. We will reply shortly.โ
โThanks for giving us the opportunity to help out, weโre here if you ever need us again!โ
โWeโll follow up to your DM as soon as it gets resolved.โ
โHope that helps, have a wonderful day!โ
โAre there any other questions I may help you with?โ
โLet us know how else we can help you.โ
โThank you. Great that I could be of help.โ
โThanks for the shout out โ Iโll get someone from tech support to look into it immediately!โ
โWeโll do all we can to get it fixed asap!โ
โHappy to help! Give us a shout if you need anything else.โ
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To shut down a conversation, end on a high note by asking a customer if thereโs anything else you could help with or encouraging them to get in touch again in the future.
You can avoid an uncomfortable conversation by bringing up an unimportant topic or changing the subject. If you do not wish to discuss the situation, you can simply state that you are not comfortable with talking about it. If you feel that you have to end the conversation, you can say that you have to go.
Do not just end a call without saying anything. Be sure to thank your caller for their time, and let them know youโll send them a follow-up email if anything else comes up.
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