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How to end a conversation

When communicating with customers, clients, or prospects, finding the right way to break off a conversation is just as critical as a proper opening. In fact, closing an interaction in a professional, polite, and respectful manner can actually transform even what may have started as an unpleasant conversation into a positive customer service experience and leave a customer with a good final impression. 

Basic tips for ending conversations with customers

  • Use one or several most common conversation-ending phrases that are relevant to the topic of the interaction (thanking a customer, restating your apology, informing of the next steps, etc.).
  • Choose the right vocabulary, tone, and style that is best appropriate to your audience. 
  • Adjust your closing statements to fit different support channels. Phone and email conversations typically require a more formal language, while live chat and social media interactions are usually more casual.
  • Avoid using the same closing phrase at the end of each interaction as it might sound too generic and robotic – personalize your message whenever possible.
  • End on a high note by asking a customer if there’s anything else you could help with or encouraging them to get in touch again in the future.
  • Make sure your closing statement is polite, friendly, and leaves an overall positive impression.
How to end a conversation
Use our templates to end conversations with customers in a professional and polite way — regardless of the channel you’re using

How to end a conversation – customer service scripts

According to the American Express survey, 68% of consumers believe that a pleasant customer service representative is key to positive service experiences. Below are some of the tried and true examples of how you can end customer conversations in a professional way across various support channels to ensure your customers always get a pleasant experience whenever they interact with you.

How to end a phone call: call-closing statements 

How to end an email: email-closing phrases

How to end a conversation on live chat

How to end a social media conversation

Frequently asked questions

How do I shut down a conversation?

To shut down a conversation, end on a high note by asking a customer if there’s anything else you could help with or encouraging them to get in touch again in the future.

How do you stop an uncomfortable conversation?

You can avoid an uncomfortable conversation by bringing up an unimportant topic or changing the subject. If you do not wish to discuss the situation, you can simply state that you are not comfortable with talking about it. If you feel that you have to end the conversation, you can say that you have to go.

How do you end a call without being rude?

Do not just end a call without saying anything. Be sure to thank your caller for their time, and let them know you’ll send them a follow-up email if anything else comes up.

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