Help Desk Templates

A survey found that 69% of consumers judge the quality of a customer experience based on whether they receive a “quick resolution” to their inquiries or requests for assistance. However, crafting the same replies manually over and over again when interacting with customers might be extremely inefficient and time-consuming even for the most skilled customer support agents. That’s where canned messages come in very handy. In fact, canned responses (macros), predefined answers, and ready-made templates are one of the most must-have help desk features that enable support agents to improve their efficiency and performance, speed up customer support and enhance customer satisfaction.

Help Desk Templates
Save our help desk templates as canned messages and use them anytime you need

Why use help desk response templates?

  • Help agents to save time and effort when dealing with common requests, allow them to focus on more serious queries, ensure reduced errors and increase agent productivity;
  • Help to maintain consistency in ticket resolution speed and brand voice that affects the overall quality of customer support and customer service experience;
  • Help agents to handle difficult conversations easier – such as telling customers you are not going to build a feature they wanted or denying a refund request;
  • Since canned messages and templates aren’t auto-replies, agents can easily customize them and add a personal touch before sending to improve customer satisfaction.

10 Help desk response template examples

Below are 10 examples of help desk responses for some of the most common issues and support inquiries your agents can customize, personalize, and use in their daily support interactions.

Acknowledging a support request has been received

Responding to information request

Password reset request

Customer requesting a feature that is on your roadmap

Customer requesting a feature that you are not going to build

Customer requesting a feature that has been removed

Accepting a refund request

Denying a refund request

Privacy policy concern

Cancel subscription request

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