A survey found that 69% of consumers judge the quality of a customer experience based on whether they receive a “quick resolution” to their inquiries or requests for assistance. However, crafting the same replies manually over and over again when interacting with customers might be extremely inefficient and time-consuming even for the most skilled customer support agents. That’s where canned messages come in very handy. In fact, canned responses (macros), predefined answers, and ready-made templates are one of the most must-have help desk features that enable support agents to improve their efficiency and performance, speed up customer support and enhance customer satisfaction.
Below are 10 examples of help desk responses for some of the most common issues and support inquiries your agents can customize, personalize, and use in their daily support interactions.
An email template is a message that you can reuse in your email correspondence with customers. Templates are often used for consistency and to save time.
Absolutely. LiveAgent is a help desk software that allows you to create templates for both agents and customers to save time. If you would like to know more, check out the Email templates feature.
A help desk is a department in an organization that provides support to customers and users.
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