Customer appreciation emails — are they a necessity? Considering the fierce competition in today’s marketplace and the fact that as much as 80% of a company’s future revenue will come from 20% of their existing customers – according to the Gartner Group – building long-term relationships with customers and nurturing customer loyalty has never been more critical for businesses. Sending customer appreciation emails as part of your customer appreciation strategy can help you do just that. Well-crafted thank you emails sent at the right time can increase customer satisfaction, drive more engagement, improve loyalty, and word-of-mouth.
The Rockefeller Corporation study revealed that 68% of customers leave a business relationship because of a perceived attitude of indifference from the company that’s serving them. Another survey by ClickFox reported that 62% of consumers don’t believe that the brands they’re most loyal to are doing enough to reward them. Appreciation emails give customers a sense of reassurance, show the human face of your brand, and reassure that you actually appreciate your customer’s business. These emails can help you build healthier relationships with customers and increase your customers’ lifetime value.
Eloqua found that emails with ‘Thank You’ in the subject line have a significantly higher open rate (14.29%) and a better click-through rate (1.93%). Below are some tried and tested email subject lines that you can use in your customer appreciation email marketing campaigns:
A good customer thank you email can go a long way in creating a great customer experience and improving brand perception. There are numerous occasions to say ‘thank you’ to your customers (following a purchase, newsletter subscription, customer feedback, on seasonal holidays, customer birthdays, when reaching important company milestones, etc.) Check out these 10 basic types of customer appreciation emails to inspire your own:
We appreciate your most recent purchase and hope you will enjoy your new items.
Your payment has been received and your Order [number] is being processed. Once we carefully pack the items, we’ll ship them to you immediately. You can follow your parcel at any time by clicking this tracking code: [tracking code].
Our customer service team is always on hand to answer any questions you may have via [email address], live chat, or phone [phone number].
Thanks once again for shopping with us,
Thank you for signing up for [Brand]. We’re happy to have you on board! As a show of our appreciation, we’re giving you 10% OFF of our full range of products. Simply use this discount code at the checkout: [code number].
If you ever have any questions, concerns, or just want to say ‘hi’, feel free to reach out to our support team any time at [email address], live chat, or phone [phone number].
Thank you for subscribing to [Brand’s] weekly newsletter. We’re thrilled to have you aboard! As a subscriber, you’ll be the first to hear about our sales, exclusive deals, new releases, news, and much more.
In the meantime, be sure to check out our website to see what’s new and browse our bestsellers loved by other [Brand] members like you!
Thanks again for joining us. Your first newsletter will be arriving soon!
P.S. To ensure that you are receiving our messages (and they don’t end up in your junk folder), please add [email address] to your address book.
[Agent Name] here from the [Company name] support team. I’d like to personally thank you for completing the survey about your experience using [Product]! Your feedback has helps us improve, so I really appreciate you taking the time.
You made a good point about the [feature name]. I’ll make sure to forward this feature request to our development team.
Thanks again for your contribution to making [Company name] better.
Someone purchased [Product] using your unique referral link. As a result, and considering you are a [Product] member, we will credit you [one free month/ discount].
No additional action is needed on your part, we’ll automatically apply [the credit/ discount] to your next order/ invoice.
Most importantly, thank you so much for your referral! We’re honored to have such loyal customers like you.
We heard it’s your Birthday! To celebrate your special day, here’s a 20% OFF coupon to buy yourself something nice. Use code [code number] at checkout by [date].
GET THE PARTY STARTED
Did you know that you’ve been with [Brand] for 1 year? We truly value loyal customers like you. And that’s why we strive to always bring you the best service (and great offers, too).
On behalf of everyone here at [Brand], thank you for staying with us. Here’s a little something extra to commemorate our time together:
Enjoy 20% off your next order with this coupon code: [coupon code].
As always, if there’s anything we can ever do better, please don’t hesitate to let us know!
You’re the reason we made it to 10 years. What an incredible moment to reflect on. We started [Brand] with one mission – to help [people/ businesses achieve their goals]. A decade later and that mission remains the same – but so many other things have changed. Thank you for being a part of our journey. We wouldn’t be here without you!
Ten years is a long time – but it’s just the beginning. We’re so excited for what’s to come and look forward to many more years of bringing you products/ services that help you reach your goals.
Cheers to another decade of [success/ happiness/ health, etc.],
The holidays are a great time to give thanks to the people who matter most. For us, it’s our customers like you. Keeping with the holiday spirit, we’d like to do just that.
As a small token of our appreciation, here’s a 15% off coupon code for your next purchase: [CODE NUMBER].
If there’s anything we can ever do better, please don’t hesitate to let us know: [email/ phone number]
Thanks, and happy holidays from [Brand] to you!
I just wanted to take a moment of your time to thank you for consecutively choosing us for over five years now, despite the competition. A recent look at the books also proved that you are one of our most frequent (and loved) repeat customers.
We highly appreciate your loyalty and entrusting us with your [specific] needs. If there is anything you’d like us to do to make your experience with [Brand] a better one, please don’t hesitate to reach out to me directly.
Customize and save our customer appreciation templates and send them out directly from LiveAgent. No credit card required.
You can show your customers you appreciate them by sending a thank-you email or note. Moreover, offer your customers virtual gifts as a sign of your appreciation.
The optimal length of a customer appreciation email is 4 sentences or more.
Sending customer appreciation emails helps increase customer satisfaction and improve brand loyalty.
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