Despite the rapid rise of digital communication channels, phone support still remains one of the most preferred options for consumers to reach out to brands. In fact, phones still account for 68% of all support interactions. That being said, the language call center agents use when interacting with customers has a huge impact on customer emotions, overall experience of the interaction and customer perception of your brand. Below are some call center etiquette essentials along with helpful phrases support agents can use to properly start and end a conversation, put on hold, transfer customer calls or deal with dissatisfied callers.
Basic Call Center Etiquette Tips
Call opening phrases
Asking for more information
Putting a caller on hold
Transferring a call
Handling angry callers
Call closing phrasesBack to Templates
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