Despite the rapid rise of digital communication channels, phone support still remains one of the most preferred options for consumers to reach out to brands. In fact, phones still account for 68% of all support interactions. That being said, the language call center agents use when interacting with customers have a huge impact on customer emotions, the overall experience of the interaction, and customer perception of your brand. Below are some call center etiquette essentials along with helpful phrases support agents can use to properly start and end a conversation, put on hold, transfer customer calls, or deal with dissatisfied callers.
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