Feedback is valuable information that you can use to make important business decisions. Whether it comes from your customers, employees, or prospects, feedback can help measure satisfaction, trends, or behavior. Feedback can also help businesses stay on track, and give insight into how others perceive their performance.
Companies that want to differentiate themselves from their competitors shouldn’t consider the phrase “stand out from the competition” as just a catchy phrase, but as a realistic approach.
If you create a customer portal and you want to offer your users the best experience possible, you need to gather their opinions and act upon them. The best way to gather these insights is to email your customers and ask them for feedback.
A feedback email is an email that is sent to a particular group of recipients asking for their opinion about a product or service. In this case, you would use an email to ask users what they think about the customer portal they use.
You can do so in various ways:
These are just a few examples of how to make it easier for your customers to assess the customer portal they use.
It is also advisable to offer them an additional incentive in the form of a discount or a voucher so that they are more motivated to invest some time and provide you with feedback.
We hope you enjoy [customer portal] and that you find it’s insightful and easy to use.
We’re constantly striving to provide excellent service for those who are active on [customer portal]. We’d love to get your feedback through a brief customer survey.
[TAKE OUR SURVEY]
Thank you for your time. We really appreciate it!
Thank you for giving [customer portal] a try!
We strive to provide the highest quality service and care deeply about how our work affects customers like you.
We would love it if you could send us an email and tell us what we can do to make [customer portal] better.
Thank you for taking the time out of your day. We really appreciate it!
Best, the [customer portal] team
Thanks for registering and actively using [customer portal].
I wanted to reach out personally and ask for your opinion.
What’s your experience like? (e.g., amazing, terrible, etc.)
We want to be better, and your feedback helps us accomplish that. If you’re willing, it only takes a minute or two.
Share your review here [link]
Thanks for your trust,
[Customer portal team member’s name]
[X] days ago, you created an account at [customer portal], and you’ve been an active user ever since.
We’d love to get your feedback on the platform! Click one of the stars below to start a review of the portal:
The [customer portal] team
Please tell us about your experience in this 30-second survey. Your feedback helps us create a better experience for yourself and other [customer portal] users.
– The [customer portal] team
As one of our preferred customers, your feedback is very important to us. We are constantly striving to provide a flawless experience for our customers, and your input helps us do so.
That being said, if you could take a minute to share your feedback, we would really appreciate it.
We hope to see you soon at [customer portal]
Best regards, [customer portal team member’s name]
Your feedback is very important to us and will help us make the portal better, so we hope you will take the time to fill it out.
We appreciate your time and feedback!
The [customer portal] team
A thank you gift awaits you afterward!
We hope you’re having a nice day.
You’ve been chosen as one of the few people who are able to review their experience as a [customer portal] user.
If you have a moment to spare, would you be willing to answer a few questions? We’d truly appreciate your feedback.
Our short survey takes about [x] minutes:
Share your feedback
Thanks for your help!
The [customer portal] team at [company]
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It really depends on how customers use your customer portal. However, don’t wait for too long before asking users for their opinion. If you wait too long, the user won’t be able to recall their first experience and impression, and thus won’t be able to provide accurate feedback.
We suggest that you send a feedback email no later than 10 days after the customer started using the customer portal.
Two follow-ups sent within one week are more than fine. However, remember not to be too pushy and to observe the reactions of recipients. If they ask you to stop sending them messages, then just do so.
You are not selling anything; you are asking for a favor. It’s the goodwill of your customer to spend a few minutes sharing their opinions about the experience with your company, so keep that in mind.
Your email should be short, scannable, and presented in small chunks. There’s no general rule, but don’t write a message longer than 130 words.
Remember that nowadays, people spend just seconds skimming over emails, picking up on general keywords and topics. You need to get straight to the point as soon as possible and be really convincing to make them share their feedback.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.