Upgrade emails are crucial for product-led SaaS businesses to convince prospects to upgrade from free to paid accounts and to higher premium plans. This article provides helpful tactics and ready-made upgrade email templates for crafting effective upgrade emails.
Upgrade emails are crucial for product-led SaaS businesses driven by both free trial and ‘freemium’ models. They help convince prospects to convert and upgrade from free to paid accounts and to higher premium plans. In fact, it’s one of the core goals of any SaaS business – and also one of the fundamental challenges, since a large number of SaaS customers never make the upgrade. Of course, no customer will jump with joy when you announce price increase to their existing plan. The trick is to pull it off without losing their business. Whether it’s converting from free trials to paid services or moving up from basic to premium plans, the following article provides some helpful tactics and ready-made upgrade email templates for you to use as examples when crafting your own upgrade emails.
It looks like your free trial is expiring next week. Have you made a decision concerning [Product]? If so, our plans start at $** per month and by upgrading now, you’ll ensure you can take full advantage of these great premium features:
[Premium feature 1]
[Premium feature 2]
[Premium feature 3]
[Premium feature 4]
Select a Premium Plan
If not, let’s get in touch and talk about the roadblocks you’re facing.
Remember, after your trial expires, you won’t be able to access your account any longer. So, if you’re still considering whether [Product] is right for you, please give me a call to discuss your options before the week ends: [phone number].
As always, I look forward to speaking with you.
P.S. If you’re wondering why our $**/mo is the most popular plan, here’s an article on why our customers choose it: article link
Best,
[YOUR SIGNATURE]
Thanks for giving [Product] a try! Your free trial is almost over (expires in 24 hours), and we hope you’ve enjoyed your experience. Unfortunately, the following premium features will soon be unavailable:
[Premium feature 1 – benefit 1]
[Premium feature 2 – benefit 2]
[Premium feature 3 – benefit 3]
Upgrade Now to Get Them Back
Upgrading only takes a minute.
Your progress and settings are still safe and sound.
Any people you invited will have access again after you upgrade.
Need extra time on your trial?
Just reply to this email or contact our support team to get an extra 10 days. Someone friendly will get
back to you ASAP.
Have questions about upgrading?
Our agents are always happy to help. We’re on call 24 hours a day, 7 days a week, and respond to all questions in under one hour.
Prefer to cancel instead?
No problem. If you’re not going to continue with [Product], you can either do nothing and let your trial expire, or you can cancel your account here.
Cheers,
[YOUR SIGNATURE]
Your free trial has expired, but you can keep using [Product] with a paid subscription. If you’re still thinking about whether or not you want to commit, here’s a brief snapshot of what you’ll miss out on:
[Benefit #1]
[Benefit #2]
[Benefit #3]
Companies like [Company 1], [Company 2], and [Company 3] have made the leap to Premium plans. Based on your usage over the past two weeks, you should try the Basic plan – it’s a great place to start.
Choose a Premium Plan
Did [Product] not work for you?
We’d love to hear why. If you have any feedback you think would be useful, please take our brief, anonymous survey.
Have questions or need help?
Our customer care team is here to assist you in any way we can. Please visit our Support Center to get in touch.
Thanks for using [Product],
[YOUR SIGNATURE]
Your [Product] trial is coming to an end in 3 days, and your account will revert back to a Free Plan.
Hopefully, you’ve had a chance to explore some of our favorite premium features like [feature 1], [feature 2], and [feature 3]. If we’ve done our jobs right, you’ve gotten a good feel for what [Product] can do for your [sales/ marketing/ customer service, etc.]
If you decide you want to upgrade, we promise it’s totally painless and takes under 60 seconds. Our premium plans start at $**/month and includes [listing some key features].
Check Upgrade Options
Not ready to upgrade? That’s okay too! You can stay on the Free Plan forever and keep using [basic features].
Have any questions or feedback? Just hit reply to get in touch and we’ll gladly help.
Thank you for trying [Product]!
[YOUR SIGNATURE]
You used all of your free credits at [Product], well done!
By now, you should have a good idea of all that [Product] has to offer. So it’s time to make that critical decision to switch to a Pro plan. Upgrading to [Product] Pro will get you unlimited [whatever a Pro account provides].
Upgrade to a Pro Plan Now
If you have any questions about upgrading or using credits, don’t hesitate to get in touch with us by replying to this email or visiting our Help Center.
Regards,
[YOUR SIGNATURE]
Since you started using [Product], you’ve [reached specific milestones].
I just wanted to give you a heads up that tomorrow your free trial will come to an end and we’ll sadly have to pause your account. Unless you upgrade to a paid plan, you’ll lose access to premium features like [feature 1], feature 2], and [feature 3]. But don’t worry – we’ve got you covered.
As a thank you for trying [Product], if you upgrade to any of our annual plans today, you’ll save 30%! Simply click below to grab this special deal.
Upgrade Now to Get 30% OFF Any Annual Plan
Not ready to upgrade just yet? No problem, while we will pause your account 24 hours from now, we’ll keep your data around so you can come back anytime you want and pick things up where you left.
If you have any questions, feel free to ask – I’d be very happy to help.
Have a great day,
[YOUR SIGNATURE]
By now you’ve had a chance to see how [Product] can help you [achieve customer’s goals].
Many of our customers regard [Product] as the thing that took their business to the next level. It makes it easier to [handle customers’ pain points and get specific results.] So why wait?
Upgrade Now
Keep in mind, we don’t just hand you the tools and walk away. We’re here to help you get the most out of them. By upgrading, you’ll get full access to:
The most passionate and dedicated customer support team (available via email and live chat.)
Extensive knowledge base documentation.
Countless walkthrough videos and guides for all of our features.
A leading industry blog with helpful tips and insights.
An incredible user community full of people like you sharing ideas.
An actively improving platform that your feedback helps shape.
Not ready to upgrade? You’ve got 24 hours left in your trial, and we sincerely hope you’ll keep using [Product]. If not, feel free to reply and let us know what’s holding you back.
Thanks so much for giving [Product] a try.
[YOUR SIGNATURE]
Thanks for using [Product]! We truly hope it’s helping you [achieve specific goals].
We’ve been hard at work building [Product] to ensure it brings maximum value to our customers and as a Basic user, you only see a portion of the features we’ve developed. As an active user, you may get even more out of [Product] with these Premium features:
UPGRADE TO PREMIUM
[Premium feature 1 – benefit 1]
[Premium feature 2 – benefit 2]
[Premium feature 3 – benefit 3]
[Premium feature 4 – benefit 4]
If you need any assistance, don’t hesitate to contact us anytime by visiting our Help Center.
Our best,
[YOUR SIGNATURE]
You’ve been using [Product] for a few months now, and it looks like the two of you make a really great team. Why not take your relationship to the next level? For the next 2 days you can supercharge your [sales/ marketing/ customer service, etc.] with an upgrade to Premium with this amazing deal:
Get 30% OFF [Product] Premium
(Offer expires in 48 hours)
Take your [sales/ marketing/ customer service, etc.] to the next level with [Product] Premium. Here’s what you’ll get:
[Premium feature 1]
[Premium feature 2]
[Premium feature 3]
[Premium feature 4]
If you have any questions about any of these features, or what else you can do with [Product] Premium, simply reply back to this email and let me know.
Cheers,
[YOUR SIGNATURE]
If you’re a [sales person/marketer/customer success manager], you probably know that [explain their biggest pain-point]. Imagine [describe the perfect future for the user].
[New Premium feature name] can help you achieve just that. It’s been one of our most requested features for [Product], and today we’re excited to announce that it’s now available to all Pro users.
Unlock [Premium feature name] Now
By upgrading to Pro for just $**/month, you’ll gain access to our new [whatever the feature does] functionality, which allows you to [explain the benefits to the user].
Have questions or need help with anything? Just reply to this email and let me know.
Best,
[YOUR SIGNATURE]
Boost customer satisfaction and retention
l templates. Our carefully crafted templates enable you to provide consistent, efficient, and professional responses to customer queries.
When reaching out to customers with an upgrade offer, make sure you start with a proper greeting. Try to make the email as personal as possible. Moreover, include information about new/additional features, how your customers can take advantage of them, and links with a call to action.
A great way to offer an upgrade to your customers is via email. Email is still effective because it is the most used form of mass communication in the world. It’s also a more nuanced medium than sending a tweet or posting to Facebook.
The ideal length of an upgrade email is between 75 to 100 words. Moreover, make sure to include relevant links with a call to action.
The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.
This text covers various email templates and strategies for effective marketing campaigns. It includes examples of company announcement emails, survey email templates, reminder email templates, and promotional email templates. The importance of personalization, incentives, and testing are emphasized, along with best practices for creating engaging content and subject lines. The text also highlights the effectiveness and cost-effectiveness of email marketing.
Customer service follow up email templates
Customer service is essential for building brand loyalty and relationships. Follow-up emails are crucial for customer satisfaction. Use templates to update, offer proactive help, and gather feedback. Effective customer engagement strategies can increase loyalty and retention. LiveAgent offers various strategies for increasing customer satisfaction through email marketing and AI-powered replies. Small businesses can also benefit from loyalty programs. Training teams in customer experience communication is key. Customer service follow-up emails can have a major impact on customer experience, delighting customers and improving overall satisfaction.
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