B2B Referral Email Templates
Find 10 B2B customer referral email templates and learn how referrals increase conversion rates, sales, and customer lifetime value. Discover the benefits and best practices of referral marketing with LiveAgent.
It is becoming common business knowledge that retaining existing customers is the foundation of every company’s existence and continued success. However, new customer acquisition still remains the most important driver of business growth, especially in the B2B industry. This is where referral marketing comes into play. Numerous studies have proven that referrals generate some of the highest conversion rates amongst all marketing channels. Continue reading to find out why referral marketing is powerful and valuable for B2B businesses, and how you can ask your current customers for referrals (10 B2B customer referral email templates included).
What is the value of referrals in B2B?
- According to the Harvard Business Review, 84% of B2B buyers are starting the purchasing process with a referral, and peer recommendations are influencing more than 90% of all B2B buying decisions.
- Statistics gathered by Influitive revealed that 69% of B2B companies with referral programs report faster time to close sales, 59% report higher customer lifetime value, and 71% report higher conversion rates.
- Based on the research by the Wharton School of Business, a referred customer costs a lot less to acquire and has a higher potential for retention and loyalty, In fact, a referred customer has a 16% higher lifetime value than a non-referred customer.
- In their own survey, CustomerGauge found that referral business accounted for at least 20% of new sales, while referred opportunities closed at around 20 days compared to 100 days on a non-referred deal.
- IDC and LinkedIn reported that 76.2% of business buyers prefer to work with referred vendors, and 73% prefer to work with referred salespeople.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
10 B2B customer referral email templates
Asking for a referral from a loyal customer
Hi [Name],
Hope things are going well with you.
I’m so glad to hear that [Product/ Service name] has been working so well for you and your team. I knew that we’d be able to drive significant impact for [their Company].
Given the success you’ve seen, I wondered if you might know of any [friends/ colleagues/ other companies in the area] who are also looking to [achieve specific goals] and would benefit from our [product/ service]. I would love to help them achieve similar growth.
If so, could you facilitate an intro? I’d be happy to sit down with them afterward for a completely free 1-hour consultation to figure out their needs and what we could offer them.
If they want to know more about what we do, feel free to direct them to our website: www.yourwebsite.com.
Let me know if anyone comes to mind, or if there’s anything else I can do for you.
Regards,
[YOUR SIGNATURE]
Asking a new customer for a referral
Hi [Name],
I’m happy to hear you’ve had such a great experience with our team so far. I knew we could help, and I’m pleased you’re seeing results so quickly.
I trust our team will take care of you through the rest of the onboarding process, but you can always reach back out to me with any questions. In the meantime, since things are going well, do you know anyone else who might want similar results?
I’ll gladly meet up with them and discuss how we can work together.
Best Regards,
[YOUR SIGNATURE]
Asking a one-time customer for a referral
Hi [Name],
I hope you’re doing well.
As I mentioned during our last [meeting/ call], I have time on my hands now that our project is over. Once again, I’m happy that we managed to pull off such awesome results together! Do you by any chance know somebody who’d be interested in our services?
In case anyone comes to mind, just point them to our website www.yourwebsite.com, and I’ll take it from there.
Regards,
[YOUR SIGNATURE]
Referral request following a customer satisfaction survey
Hi [Name],
I just saw that you gave us a great score on the customer satisfaction survey you completed a few days ago. I’m so happy to hear we’ve met — and maybe even exceeded — your expectations with [Product/ Service name].
Can you please do me a favor? I’m trying to find others who would benefit from the same features you’ve enjoyed. Is there anyone you can think of who might also have a need for our [product/ service]?
Thanks in advance,
[YOUR SIGNATURE]
Follow-up referral request email
Hi [Name],
It’s been a few weeks since we wrapped up our work together — I hope everything is still going well with you and the team.
I know I’ve asked before, but is there anyone you can introduce me to that might also be interested in our [product/ service]? I’d hate for them to miss out if they’re [experiencing the same pain point you were].
Best,
[YOUR SIGNATURE]
Customer referral program invitation email
Hi [Name],
Are you satisfied with [Product/ Service name]? Then share your positive experience with your peers so that they can [major benefit your product or service provides].
As a thank you, you will receive [perks for the customer]. Learn how our referral program works below:
[Brand’s Referral Program details]
Feel free to reach out if you have any questions or need assistance – we’re always here to help!
Cheers,
[YOUR SIGNATURE]
Referral email template to send to a customer, for their use
Dear [Referral name],
I hope you’re doing well!
I’m not sure if I’ve mentioned it to you before, but I’ve been working with [Your name/ Company name] for [number] years now and I’ve had a really great experience. So I wanted to connect you two because I thought [his/ her/ their] [product/ service] might be of use to you, too, based on our previous conversations.
I’ve cc’ed [Your name] to put you directly in touch. I’ll let you folks take it from here and decide if [Your name/ Company name]’s [product/ service] is a good fit for you, too!
Best,
[YOUR SIGNATURE]
Thanking a long-term customer for a referral
Hi [Name],
I just wanted to drop you a line to thank you for referring your [colleague/ friend] [Referral name] to [Your company]!
I’m excited to share that we’re going to work together on [Project/ Service/ Initiative] over the next several months, and hopefully [Your product/service offering] will be as helpful for them as it has been for you.
As a thank you for making the connection, I’ve asked our accounting team to issue a $*** credit to you. You should see it appear on your next invoice, but please contact me if you have any issues.
Thanks again, and please let me know if you can think of anyone else I should reach out to.
I look forward to talking again soon.
[YOUR SIGNATURE]
Thanking a one-time customer for a referral
Hi [Name],
I wanted to take a moment to thank you for referring [Referral name] to me.
It means so much to me that you were happy enough with the work that we did together to share my name with someone who you want to see succeed. Thank you for giving me the opportunity to help [him/her/them] [details on what you help with], too.
If I can be of service at any point in the future, please don’t hesitate to reach out – I’d be thrilled to work together again.
Best,
[YOUR SIGNATURE]
Follow up email when the referral was not successful
Hi [Name],
Thanks again for referring [Referral name] to me. Unfortunately, it doesn’t look like we’re a fit for each other right now. But if that changes and they sign up for a service plan in the future that qualifies you for our referral bonus, I’ll let you know right away.
As always, feel free to reach out, if there’s anything I can do for you.
Regards,
[YOUR SIGNATURE]
When should you ask customers for referrals?
- The customer has been with your company long enough to know the value of your product/ service.
- The customer is actively using your product/ service and tells you how happy they are.
- You know you’ve exceeded the customer’s expectations based on their feedback.
- The customer responded positively to your NPS survey/ left a positive review.
- You’ve hit a key project milestone/ completed a project successfully.
- The customer already referred others to you without asking (they are likely to do it again if you ask).
- You’ve launched a new (or made changes to the existing) customer referral program.
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