Looking for a Tidio alternative?
Discover why LiveAgent is the best Tidio alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Switch to our multi-channel customer communication software and let your customers reach you conveniently via their favorite channels. Improve your customer interactions with email ticketing, live chat, social media, call center or knowledge base.
Everything is available in one unified system made for convenient use. Start your free trial today and improve customer satisfaction further with LiveAgent.
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Tidio vs LiveAgent at a glance
| Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Tidio
|
|---|---|---|
| Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Tidio doesn't offer ticketing.
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| Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Tidio offers Live Chat.
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| Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Tidio doesn't offer Call Center.
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| Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal.
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Tidio doesn't offer Self-Service portal.
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| Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Tidio offers a Facebook integration.
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| Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Tidio doesn't offer a Twitter integration.
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| Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Tidio doesn't offer an Instagram integration.
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| Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Tidio doesn't offer a Viber integration.
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| WhatsApp
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
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LiveAgent offers a WhatsApp integration.
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Tidio offers a Viber integration.
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| Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base.
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Tidio doesn't offer knowledge base.
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| Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum.
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Tidio doesn't offer customer forum.
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| Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules.
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Tidio doesn't offer automation and rules.
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| API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions.
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Tidio offers API functions.
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| Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Tidio doesn't offer IVR features.
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| Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Tidio doesn't offer video calls.
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| Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history.
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Tidio offers unlimited history.
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| Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Tidio offers unlimited websites.
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| Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Tidio offers unlimited chat buttons.
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| Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails.
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Tidio doesn't offer unlimited tickets/mails.
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| Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording.
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Tidio doesn't offer unlimited call recording.
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| Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Tidio offers unlimited 24/7 support.
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The fastest chat tool on the market
Chat service is a fast and reliable option for customer communication. LiveAgent’s live chat is the fastest on the market, with chat displayed speeds at 2.5 seconds. It’s also supported by great features that can improve customer engagement and agent productivity.
Real-time typing-view lets you see what your customers are typing before they hit send, while proactive chat invitations encourage customers to contact you. Have a look at the full list of features or try them out.
Handle chat conversations like a pro with our chat platform
Solve customer queries via more channels
Tidio chat is an amazing tool for providing customer support. However, not every help desk can rely on just chat to provide amazing customer support. That’s why LiveAgent offers email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Twitter and Instagram.
Build better customer relationships and let your customers reach you from every important online place. Try it out today and see how you can improve your help desk with multi-channel ticketing.
A help desk platform with intelligent message routing
Customer experience management made easier
LiveAgent is backed up by advanced features for every tool and communication channel you have available in your plan. Manage your contacts, and use advanced filtering to sort through incoming messages from your customers. Create custom IVR trees for your call center.
Make custom chat and call buttons or adjust your branding and article style in your customer portal. Have a look at the full list of features to see what you can do with LiveAgent.
Pioneering software
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
Generate more revenue
Create memorable customer experiences that boost revenue.
Improve satisfaction
Delight your customers with lightning-fast responses.
Boost customer value
Make more sales by keeping your customers loyal to your brand.
We can show you amazing user experience
We understand that providing customer support can be a difficult job when there’s no one to help you. That’s why our customer support is available 24/7 for everyone who wants to learn something new or needs help with solving an issue.
LiveAgent has many happy customers and you can become one too. Start your free trial today and see how we do it or have a look at our reviews and read why customers switched to LiveAgent.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Ready to try our customer support platform?
Improve your conversations with customers today and start your free 14-day trial. No strings attached and no credit card information is required to do so. Would you like to learn more? Have a look at our webpage and browse through to get more information about LiveAgent. Make sure to watch our tour video to see LiveAgent in action.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Compare us with other chat solutions and
FAQ
What is Tidio and what are its top alternatives?
Looking for an alternative to Tidio?
Try LiveAgent and see why multi-channel ticketing does a great job with your customers. Handle emails, live chat, call center, customer portal, and even Viber, Facebook, Twitter, and Instagram.
What are the benefits of Tidio alternative LiveAgent?
LiveAgent offers fair pricing plans for their multi-channel ticketing system. It can also handle more communication channels and provides amazing 24/7 support for their customers
LiveAgent is a fully-featured help-desk software that offers a great alternative to Crisp. It has served over 15,000 businesses and 150M end-users worldwide, boosting their customer service team's productivity and increasing customer satisfaction. LiveAgent provides a 7 or 30-day free trial and requires no credit card to get started.
Looking for a Gorgias alternative?
LiveAgent is being touted as the best alternative to Gorgias for help desk software. The software boasts features such as customer service available 24/7, no credit card required, and the ability to cancel anytime. The free trial period for LiveAgent is either 7 or 30 days depending on the type of email used to sign up. The software is used by many and offers integrations with Shopify, Instagram, Facebook Messenger, and Twitter. LiveAgent claims to be the right omnichannel software for customer service needs.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
Looking for a Customerly alternative?
LiveAgent is presented as the best alternative to Customerly for those looking for a new customer support software. It offers a wide range of features and integrations, including email, live chat, social media, knowledge base, and call center support. The platform is easy to set up and provides an intuitive interface that guides users through the process. With a free trial available, LiveAgent allows users to experience its benefits without any setup fee, credit card requirement, or long-term commitment.
Looking for a Vision alternative?
LiveAgent is presented as the best alternative to Vision for businesses looking for a help desk software with its coverage of important communication channels, over 175 features, and 40 integrations. The software offers a free trial, with no setup fee, customer service available 24/7, no credit card required, and the ability to cancel anytime. LiveAgent also encourages companies to create accounts for free via their website.
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