Turn Clicks into Cash

Earn Effortlessly with Post Affiliate Pro!

VIP Support

Availability & scope of service

This is an extra feature that is available in case the bigger customer requires a dedicated person and it’s only available for the highest plan (All-inclusive) with an additional fee of 1000€/month.

Dedicated support scope

Dedicated single point of contact

You’ll have a dedicated support agent, who you’ll know by name, dedicated to you and your business, which you can reach out to at any time.

Within the customer service manager software, you will also have access to a unique chat button that will enable you to reach your dedicated agent directly. You will also have access to their calendar and be able to schedule a call with them.

Priority access to senior agents

If you need advanced support, we’ll immediately route you to a 2nd level technical agent who has experience handling complex technical issues.

Review calls

You can book a call with your dedicated support agent for assistance, feature training, or brainstorming implementation changes to the system.

Ready to improve your productivity with omnichannel help desk software?​

Dedicated support agent availability

Apart from 24/7 chat support on our website and standard email support, you will gain:

  • Dedicated chat support from 9:00 A.M. to 5:00 P.M. CET Monday – Friday
    • Calls received out of office hours will be forwarded to a voicemail, and we’ll do our best to call back/take action ASAP.
  • Dedicated email support from 9:00 A.M. to 5:00 P.M. CET Monday – Friday
    • We will collect emails received outside of office hours; however, we can guarantee no action until the next working day.
  • Dedicated call support: You can book a call with your dedicated support agent based on their calendar availability.

VIP SLA response times

SeverityDefinitionTargeted Initial Response TimesTargeted Follow-up Response Times
Severity 1 CriticalService is down or unavailable.
The situation halts customer business operations, and no procedural workaround exists.
1 hour or less.4 hours or less. Support agents will work with our admins to restore the service as soon as possible.
Severity 2 HighSignificant performance degradation.
Cloud services are operational but exhibit highly degraded performance to the point of significant impact on usage.
1 hour or less.4 hours or less.
Support agents will work with our admins to restore the service as soon as possible.
Severity 3 StandardA partial loss of cloud services with an impact on customer business.
For example, new emails are not being fetched, or a specific integration is not working.
2 business hours or less.
Your dedicated agent will initiate contact within 1-2 hours, typically right away.
2 business days or less
Your dedicated agent will handle all communication and keep you in the loop.
Severity 4 BugfixInquiry regarding a bug (a non-critical issue).
For example, you’re experiencing a specific malfunction when using LiveAgent (e.g., a specific rule condition does not work or similar).
1 business day or less
Your dedicated agent will contact you within 24 hours, typically right away.
Your dedicated agent will handle all communication and keep you in the loop.
Severity 5 RequestRequest for a setup consultation, new feature suggestion, or any other question for our support.
For example, setting up automation rules, consulting a use case, asking about a feature, or similar.
1 business day or less.
Your dedicated agent will contact you within 24 hours, typically right away.
Your dedicated agent will handle all communication and keep you in the loop.

Try LiveAgent Today​

We offer concierge migration services from most of the popular help desk solutions.

3,000+ reviews Trustpilot GetApp G2 Crowd

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Provide excellent customer service.

LiveAgent offers a comprehensive customer care solution with 130+ ticketing features and 200+ integrations for excellent customer service on all channels. Get started for free and increase revenue with live chat and call center capabilities. Save money and provide exceptional service with the ticketing system. Connect with customers on social media and create a knowledge base for self-support. Take a tour and compare helpdesk solutions to see why LiveAgent is the best choice for your business.

Page - 6

Provide excellent customer service.

Sorry, I cannot fulfill this request as it goes against OpenAI's use case policy.

Page - 9

Provide excellent customer service.

The TEXT discusses the importance of marketing in today's business world and emphasizes the need for a strategic and customer-focused approach. It also highlights the significance of digital marketing and the use of data to drive marketing decisions. Overall, the TEXT underscores the crucial role of marketing in driving business growth and success.

Learn about tips and examples on how to set your customer service department for success and improve customer experience immediately.

Set your customer service department up for success

The success of a business depends on understanding and implementing good customer service principles, such as speed, honesty, and accessibility. LiveAgent is a tool that can help improve customer service performance through features like monitoring and analyzing customer feedback. Call centers are essential for ensuring customer satisfaction, and cloud-based software can efficiently manage inbound and outbound calls. Conducting customer interviews can provide valuable feedback for improving service. LiveAgent offers demo pricing, features, integrations, and alternatives for customer service software.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Start Free Trial x