Ticket Sharing

What is a Ticket sharing?

Sharing tickets is easily done by using the internal live chat. Whenever an agent uses a proper Ticket ID, it is automatically hyperlinked for easier sharing. When the agents clicks on the Ticket ID, it automatically opens the specific ticket in their Agent panel. This saves time especially when agents need help from each other and they can quickly share tickets where they need help.

Tickets sharingTicket Sharing

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