Live Chat

  • How To Add/Integrate Live Chat (Button/Widget) To Website

    Since live chat has become an increasingly preferred customer service channel for a growing number of online consumers, having a live chat widget on a company website is almost a necessity for businesses of all sizes in nearly any industry. Not only does it allow you to offer quick and timely assistance to customers – when used strategically, it can greatly contribute to increasing engagement, boosting customer satisfaction and improving sales, while also reducing your customer support costs.

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  • What Is Live Chat Software/Support

    Despite the growing popularity of self-service support, there are times when customers need deeper insights than what self-service options can offer – this is where live chat support comes in. It allows consumers to avoid switching channels and be able to initiate a chat session with a customer support agent without the need to call or send an email and then wait for hours or days to get a response. Businesses offering live chat can provide their customers with a seamless service experience while also reducing support costs and increasing revenue.

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