Customer Service Reporting

  • Customer Service Reports Explained

    Pretože mnohé oblasti podnikania (vrátane služieb zákazníkom) sa začali orientovať na údaje, pre spoločnosti B2B aj B2C sa stalo nevyhnutné podávanie správ o zákazníckych službách. Správy o zákazníckych službách poskytujú podnikom úplný prehľad o všetkých požiadavkách na zákaznícke služby, ktoré im umožňujú sledovať trendy, identifikovať oblasti zlepšovania, efektívne plánovať plány a pracovné zaťaženie ich podporných … Read More

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  • Customer Metrics Explained

    Measuring the efficiency of your customer service efforts might be challenging – this is where metrics come into play. The right set of metrics and KPIs that measure performance, productivity and quality can provide valuable insights into how well your support processes are meeting customers’ needs, help to get a clear view of your support … Read More

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  • Customer Value Explained

    While product and price are still important, selling based solely on these attributes is no longer enough to succeed in today’s hyper-competitive business environment. In fact, a study by Gartner found that most solution providers focus too much on their product features and technology, rather than the benefits. However, what consumers really want from organizations is understanding the real value the … Read More

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