Customer Portal

  • How To Design FAQ Page

    With an increasing number of consumers preferring self-service options over traditional customer support channels, having a solid, smartly structured and well designed FAQ page has become a must-have element of almost any business website. According to Forrester’s research, FAQs are the most frequently used self-service options available today. When used strategically, a FAQ page can truly … Read More

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  • How To Create a Customer Forum

    Customer forum is a prominent feature offered by many help desk software providers within their self-service portals. It allows businesses to build communities with their audience, enhance their self-service offerings and increase user engagement by enabling customers to collaborate on topics of mutual interest. Since today’s consumers have become highly self-reliant and expect to be able to find information and resolve issues on their own terms and time frame, they may greatly appreciate the opportunity to participate in a forum, engage with other peers and learn from them.

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  • How to Create Knowledge Base

    Did you know that 70% of people prefer to use the company’s website to find an answer rather than sending an email or call? While 51% of customers prefer technical support through a knowledge base. If you don’t have a knowledge base, you’re probably missing a lot of potential customers and opportunities to reduce your churn.

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  • Customer Portal Features

    A well-designed customer self-service portal brings all the company’s self-service options to a single place and allows consumers to easily find answers to most of their product or service questions on their own, at any time. Its functionality mostly depends on the industry and the type of company. The following article describes customer self-service portal features based on the example of LiveAgent’s customer portal software. Other customer portal software solutions available on the market today may include a different set of features and functionalities.

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  • What Is Customer Portal

    The recent proliferation of self-service technologies has enabled today’s tech-savvy consumers to handle many product/ service issues on their own. In fact, being available 24/7, customer self-service portals are fast becoming a preferred option for a growing number or consumers to interact with companies. The most forward-thinking businesses have already recognized the numerous benefits of offering dedicated self-service portals to their customers.

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