Customer Appreciation

  • How to Create a Customer Loyalty Program

    Customer loyalty programs have become an integral part of almost any business’s marketing strategy. When implemented correctly, they are a great way to engage current customers, drive more band loyalty and improve customer retention. Not only do loyalty programs provide tangible benefits for businesses, they have also become an expected part of the consumer experience.

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  • Customer Appreciation Gifts

    In today’s increasingly competitive global economy business gift giving has become almost critical as any company’s financial stability greatly depends on customer satisfaction and how customers feel they are being treated. John Ruhlin, the author of ‘Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention’, writes in his book: “Gifts are symbols of the value you place on the relationship. When you act generously, people take notice. They’ll begin to feel appreciated, and in turn, they’ll want to pay it forward. It’s a natural inclination for us to want givers to succeed because we can appreciate the generosity that was shown to us.”

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  • Thank You Letters

    Today’s consumers routinely receive dozens of automated thank you emails from the brands they have relationships with. Most of them either get little notice or appear in trash folders without ever being read. An old-fashioned letter however, has much higher chances to get a customer’s attention and leave a lasting impression. Though thank you letters have become a rare business practice these days, they still remain a powerful marketing and customer retention tactic.

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  • Thank You Emails

    While it has been reported that up to 60% of customers will stop dealing with a business that they feel is indifferent to them – taking customer appreciation seriously is of great importance. When it comes to customer appreciation strategies, however, many businesses are missing out on many ways to express gratitude to their loyal customers. Thank you emails, in particular, still remain a largely underestimated marketing tactic.

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  • Thank You Notes and Cards

    Though sending thank you cards and handwritten thank you notes to customers seems to be the lost art in today’s highly digital business world – the impact it can have on building long-term customer relationships should not be undervalued. Even the most basic quick thank you note following a purchase can go a long way in delighting customers, changing their perception of a brand and making a business stand out from its peers in the industry.

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  • Introduction to Customer Appreciation

    In a world of fierce competition in the marketplace, it has never been more critical for businesses to nurture relationships with current customers to ensure customer satisfaction and brand loyalty. As today’s empowered consumers have more choices, greater knowledge and higher demands – feeling unappreciated may easily prompt them to take their business elsewhere, in favor of those brands that truly value them and regularly show their appreciation.

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